Clinical Patient Access Rep - Patient Access Contact Center (Full-Time, 8 Hour, Day Shift) - Remote Eligible | Cedars-Sinai Medical Center - Military Veterans

Job Description *This position is remote eligible after successful completion of on-site training * Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members? Join our world-class team! The Clinical Patient Access Representative is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions. The Clinical Patient Access Representative answers phone calls for both primary care and assigned specialties within the Health System. They will schedule appointments, address patient clinical inquiries, issues, and complaints, as well as route and escalate calls as needed. As a clinical member of the team, they are expected to independently perform all job responsibilities based on the standard work for the department with minimal supervision. Primary Duties & Responsibilities Addresses and resolves a minimum of 60 calls per day and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal supervision Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient. Schedules patient appointments by utilizing scheduling system/application Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism. Escalates patient calls when appropriate according to applicable guidelines. Provides outstanding service based on an effective intake, diligence and expertise with every call. Assists department Lead in reporting updates to staff and distributes pertinent materials Assist in training and cross-training new hire and existing staff. Coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, and risk management Qualifications Education, Experience & License/Certification Requirements: High School Diploma / GED required One (1) year of experience working as a Medical Assistant or work experience or related experience required One (1) year of experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred Medical Assistant Certification required About Us Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 4507 Working Title : Clinical Patient Access Rep - Patient Access Contact Center (Full-Time, 8 Hour, Day Shift) - Remote Eligible Department : CSRC Sched Reg Patient Access Business Entity : Cedars-Sinai Medical Center Job Category : Administrative Job Specialty : Admissions/Registration Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $21.02 - $31.53