Asst. Manager- Parking Operations Field Services | University of California San Diego - Military Veterans

UCSD Layoff from Career Appointment : Apply by 8/8/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 8/19/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will remain open till filled. Initial application review date 8/19/2024. DESCRIPTION Under general supervision of the Field Services Manager, serves as the Transportation Services department representative and liaison to various campus departments and organizations, as well as the general public with regard to parking, operational and field services that include special event parking, compliance and valet operations. Oversees, supervises and coordinates the work of special events parking, parking compliance (enforcement of parking regulations and the issuance of parking violation citations) and valet operations. Ensures staff watch for and reports unusual or criminal activity and other safety/ security issues. Supervises the enforcement of parking regulations through appropriate issuance of parking warnings or citations. Supervises the physical use and enforcement of over 18,000 parking spaces in a large and complex parking system at UC San Diego's campus and multi-site medical centers. Monitors state and local laws and rules that govern parking for changes and recommends advocacy efforts or university policy changes to preserve operating authority and efficiency. Develops, plans and controls an operating budget of $1.6 Million and annual citation revenues in excess of $2 Million. Manages the financial resources of Parking Operations Field Services, which also includes assisting in the preparation of annual operational and capital budgets and expenditure oversight. Oversees purchasing functions for the division. Plans, develops and implements basic marketing and / or sales strategies on behalf of Transportation Services. Responsible for handling customer service issues for; event parking planning, coordination and collaboration; staffing; and information dissemination. Coordinate special events parking services, which includes planning and coordination of parking for all routine on-campus events, assisting with large scale or high profile events such as Commencement, Regents Visit, Governor Visits, and large concerts. Ensures staff are current on campus events and services, and provide the most up to date and accurate information when they are traveling around, or parking on campus. Provides leadership in the implementation of innovative, state-of-the-art customer services and events management systems to ensure customers have a positive experience when parking on campus for events. Manages, plans, and implements efforts which promote continuous process improvements and ensures the most effective utilization/allocation of resources for all events. Oversees Valet Operations for UC Medical Centers and Assigned Locations. Supervises and coordinates the work of special events parking and parking compliance staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area. QUALIFICATIONS Working knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these. Demonstrated management and supervisory experience; ability to direct, supervise and coordinate a large, complex and multi-site parking system; must have at least five years demonstrated experience in parking operations including at least two years in a supervisory capacity. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service. Proven ability to long range plan and forecast and provide ideas and strategies to senior leaders and peers. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service. Proven ability to long range plan and forecast and provide ideas and strategies to senior leaders and peers. Ability to make exceptions to established procedures based on sound judgement and individual circumstances. Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others. Actively cooperates and supports the work of others. Solid supervisory skills with ability to motivate staff and create positive team oriented work environment. Ability to train, supervise, delegate, monitor and evaluate staff performance. Ability to manage and supervise staff in a busy, mult