Field Support Technician - Military Veterans
at TKC Holdings, Inc.
Overview
Are you looking for a career with premium benefits and the potential for growth?
At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We are proud to be a military and veteran friendly employer.
About This Position
There is always extensive travel to and from each site the Field Tech visits. Once there, they will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts. Field Techs perform installations at the new site. This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract. Other duties as determined by the needs of the business.What You'll Need
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
- Must have T-1 and analog circuit repair knowledge
- Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues
- Must be able to develop good working relationships with facility personnel
- Service and maintain inmate phone systems at correctional facilities within an assigned region
- Ability to travel throughout assigned territory as needed
- Excellent written and verbal skills
- Strong team oriented business skill
- Professional attitude in dealing with customers
IC Solutions offers comprehensive benefits to all regular-full time employees:
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Short Term Disability
- Long Term Disability
- Voluntary benefits that can be selected to create the right package for you
EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
GA
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products. This makes us one of the nation’s largest providers of food service and secure product delivery to the corrections, hotel and accommodations industries. We specialize in leading distinctive market segments by offering superior products and unmatched customer service. Mission: We are committed to consistently delivering quality support services and products to our customers with integrity and innovation while fostering the career development of our team members. Trinity Services Group provides outsourced food services to more than 300,000 inmates at over 400 correctional facilities across 40+ states (including Puerto Rico and the US Virgin Islands). Trinity’s WORK. FEED. SUCCEED. vocational training helps reduce recidivism by preparing inmates for a career in the food service industry upon their release. Through comprehensive classroom and hands-on instruction, they learn to work in a commercial kitchen, feed their peers and succeed in a professional food service environment. Keefe Group is comprised of six companies, each focused on distinct aspects of commissary operations: Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions, and Advanced Technologies Group. At Keefe, we focus exclusively on corrections, developing the most innovative products and services and making customer satisfaction our number one priority. Courtesy Products has been delivering the finest coffee products and supplies to the lodging industry for more than 60 years. We are now the nation's largest provider of in-room coffee; a trusted source for in-room, housekeeping and guest amenity products; and a developer of innovative operating supplies.