Training and Change Management Lead - Hybrid | University of California San Diego - Military Veterans

Special Selection Applicants : Apply by 08/09/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote. DESCRIPTION UCSD Health is seeking a Training and Change Management Lead who will be responsible for assessing organizational and strategic issues and providing guidance through organizational development solutions such as facilitating assessments, strategic planning, and culture-change and process-oriented approaches to enhance institutional performance. Consults with leaders, departments, and committees to address root causes of organizational effectiveness issues using a systematic approach. Analyzes current organizational purpose, structure, relationships, policies, systems, and data. Recommends and facilitates improvements ensuring alignment with organizational strategy. Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Leadership and Collaboration Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions. Exercises wide judgment in selecting and developing methods, techniques and evaluation criteria for obtaining appropriate results and resolution of organizational effectiveness issues. Understands business needs and ensures that systems, both technical and non-technical, can support those needs. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns. Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals. Provides collaborative leadership and consultation, strategic planning, design and facilitation, and project management on complex problems to achieve strategically aligned solutions. Ability to comprehend and leverage technical and functional knowledge of Customer Relationship Management (CRM) specifically ServiceNow tools, Timekeeping/Payroll and Human Capital Management (HCM) systems, timekeeping and scheduling systems, and leverage functionality to optimize presentation, creation, and communication of knowledge and training content. Ability to translate technical and/or complex issues into easy-to-understand explanations to key audiences Ability to coach, facilitate and influence people at all levels Other duties as assigned Change Management and Communication Assess the organizational change impacts and develop strategies to promote readiness and adoption for project implementation Consult on project interactions with the Subject Matter Expert (SME) group as they are engaged to participate in project activities Evaluate organizational readiness via roadshows/townhalls, assessments/surveys, and departmental meetings to identify risk and manage resistance Collect feedback on the most significant/risky processes, roles, and duty changes from the current state, which will require targeted change management support Ability to convey information and ideas clearly and concisely to stakeholders in an engaging manner that helps the targeted audience understand and retain the message. Ability to effectively communicate to a broad and diverse audience and tailor approach based on targeted audience Ability to succinctly communicate complex issues and its importance (impact on the individual/team/organization); stresses major points clearly; follows a logical sequence Customer Service