VP, North America HR Service Delivery Lead - Military Veterans

The North America HR Service Delivery Lead will be responsible for leading Chubb HR Services operations for the US, Canada & Bermuda, servicing approximately 16,000 employees.

The NA HR Service Delivery Lead will create a culture of continuous improvement, ensuring efficient and consistent employee experience and delivering operational excellence and process simplification across our HR Service Delivery organization. The role will lead a team of HR professionals across the region to direct the execution of operational plans and strategies.

The role reports to the EVP North America HR and the SVP, Global HR Service Delivery and will be a member of the North America HR Leadership team. It operates on a hybrid schedule (3 days in office, 2 days remote) in our Philadelphia, PA or Whitehouse Station, NJ offices.

Essential Functions:

• Lead the North America HR transition plan for new processes into Chubb HR Services.
• Lead a team of HR professionals who deliver services to approximately 16,000 employees across North America and provide services to enable HRBPs and COE leaders.
• Responsible for building an inclusive culture within the organization. Leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team.
• Focus on being a metrics driven organization and be accountable for the performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate value.
• Partner with stakeholders and leadership to build long-term HR service delivery strategy.
• Serve as a member of the North America HR Leadership Team
• Build a strong relationship with North America HR and COE leaders.
• Develop and implement communications strategy with HR partners to get alignment on cross-functional projects and increase customer service satisfaction.
• Communicates with others within and outside of the job function and require ability to communicate with and influence executive leadership.

• 10+ years of relevant HR experience directly managing / influencing teams of people.


• A demonstrated ability to translate vision into action, manage multiple priorities, improve operations, and maintain positive and productive relationships while delivering results.


• A background in human resources is preferred with the ability to look across your own functional area as well as the entire company to determine intersections and hand-offs.


• Strategic vision and the ability to see where the business is headed, define opportunities, and develop programs proactively.


• An understanding of how HR technology can add value to the organization and how to prioritize implementations that provide the highest ROI.


• A bachelor's degree, ideally in human resources or an equivalent combination of education and directly relevant experience


• Ability to conceptualize, design and implement improvements in customer satisfaction and the customer experience.


• Ability to lead and maintain a competent, motivated, and qualified cross-functional staff.


• Ability to demonstrate project and process management skills.


• Effective communication with all organizational levels in a dynamic, fast paced, high pressure work environment.


• Ability to demonstrate effective problem solving, decision making and conflict resolution skills.