Alumni Relations Assistant, Data and Digital Applications | Harvard University Alumni Affairs and Development - Military Veterans

Job Summary Alumni Affairs and Development (AA&D) Alumni Affairs and Development is a dedicated team supporting Harvard's advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas. Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work. AA&D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP). The Harvard Alumni Association (HAA) is the University-wide alumni association for Harvard University. It is also the home to the Harvard College and Radcliffe College alumni/ae association and the staff that support them. In its University-wide capacity, the HAA serves alumni of all eleven schools at Harvard in a manner supportive of and complementary to the work of the individual school alumni offices. Harvard University alumni span the globe at nearly 400,000 strong more than 327,000 are in the USA, with 204 international countries represented. Harvard Alumni Association seeks a tech-savvy Alumni Relations Assistant (ARA), Data and Digital Applications to join the dynamic, fun, innovative, and data-driven Clubs and Shared Interest Groups (SIGs) team. Reporting to the Assistant Director, Data and Digital Applications, this full-time, non-exempt position serves as the first point of contact for alumni utilizing the Clubs and SIGs technology platforms. The ARA delivers exemplary customer service and troubleshooting assistance for Club and SIG volunteer website administrators. The ARA works with a global audience, communicating professionally and effectively with individuals of varying familiarity with technology. The successful candidate will have strong attention to detail and time management skills. Additionally, the ARA will have an interest in web user experience, web design, and data analytics. Position Description Digital Application (35%) Act as the frontline representative for alumni website administrators using web-based applications, including a member database, broadcast email, event registration, and e-commerce. Monitor the Support Tracker ticket queue daily, providing technical support and solutions. Research and escalate issues to the Assistant Director, Data & Digital Applications, as needed. Coordinate the onboarding and offboarding processes for a range digital platforms. Participate and assist in education, training, and troubleshooting sessions with alumni. Serve as a beta tester for new trainings, updates, and system patches. Update and maintain a small collection of Club and SIG websites. Data Management (35%) Track and maintain information through a variety of Excel documents. Utilize Excel for data manipulation, visualization, and analysis, often combining multiple data sources. Conduct initial data research and analysis for the Assistant Director, Data and Digital Applications, and Associate Director, Data and Digital Strategy. Prepare email segmentation lists and maintain directories across various platforms. Programs & Projects (30%) Act as the primary contact for two moderate-volume inboxes on behalf of the Clubs and SIGs team, providing initial triage and research, appropriate responses, and escalation. Provide program and project support to the Assistant Director, Data and Digital Applications and Associate Director, Data and Digital Strategy; provide additional support for Clubs and SIGs programs as needed. Draft communications to internal and external audiences. Participate and support HAA and Club and SIG team events on campus. Perform other duties as assigned. Occasional weekend and evening work is required. Basic Qualifications One to two years of experience in technology support, project or program coordination, or data management. Education may count towards experience. Excellent attention to detail, strong time management skills and solid written, verbal, and interpersonal skills. Proficiency in Microsoft Office Suite, including Outlook, Excel, and PowerPoint. Ability and interest in learning new software and databases. Additional Qualifications and Skills Familiarity with databases, experience in design, and/or supporting web applications preferred. Ability to prioritize competing demands in a dynamic environment and complete work on time with minimal oversight. Works well independently and as a collaborative team member. Self-motivated, flexible, responsive, and reliable. BA/BS degree from an accredited institution preferred. Culturally aware and sensitive to diversity issues regarding the internal and external Harvard community. Additional Information This position requires a 3 month orientation and review period. Please include a cover letter with your application. To learn more about the AA&D team, please visit our Careers site at https://alumni.harvard.edu/careers To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/ . Accommodations : Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know. COVID 19 Vaccination Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines. Benefits We invite you to visit Harvard's Total Rewards website (