Engagement Manager - Professional Services, APAC - Military Veterans

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career - and help our future-focused team lead the way.

as an Engagement Manager, you'll play a critical role in our organization. Your responsibilities include building and maintaining strong client relationships, ensuring project success, and identifying new business opportunities.

You will have a fundamental role in in which you will manage prospect and customer relationships and deliver successful projects. You will collaborate with cross-functional teams and you will plan, strategize, and exceed customer expectations.

Your role in our future

• You will be acting as a liaison between customers and internal teams to ensure seamless communication and service delivery. To manage customer relationships effectively, you will demonstrate excellent communication, leadership, and analytical skills.
• You will seek opportunities to sell and upsell services and products to new and existing accounts, working with cross-functional teams to create packaged or bespoke solution to address client's needs.
• You will collaborate with Sales and Presales during RFx by leading all services related specifications response and proposal creation.
• You will nurture working relationships with prospects and clients throughout the project cycle, tracking client's processes and providing prompt assistance when needed.
• You will design and execute solutions tailored to client needs, leading and handling complex accounts, and managing client expectations, ensuring delivery of client requests.

Your profile

• you possess a minimum of 10 years experience in sales, customer service, project management, and consulting
• You have excellent interpersonal skills (written and verbal)
• You are a Self-starter and you are detail and goal-oriented
• You can demonstrate proven critical thinking and problem solving skills
• Project management certification desired (e.g. PMP, PRINCE2)

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

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Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

This includes being an Affirmative Action Employer in the United States.

People. Connected.