Claims Trainee - Military Veterans
at MassMutual Ascend
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared.
Job Responsibilities
- Researches and analyzes claim documentation thoroughly to determine pertinent details.
- Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
- Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
- Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
- Maintains detailed files including all claim documents and correspondence.
- Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
- Performs other duties as assigned.
- Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
Minimum Qualifications
- Bachelor’s degree, or related experience
- Detail-oriented with strong analytical and time management skills
- Ability to multi-task in a fast-paced environment
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.)
Ideal Qualifications
- Previous claims, or annuity related, experience is preferred
- Self-motivated team player who excels in a collaborative environment
What to Expect
- Focused one-on-one meetings with your manager
- Ongoing opportunities for development and learning
- Working in a fast-paced environment with available flexible work schedules
- A place to grow your career in a culture that inspires, rewards and develops employees
- Small company feel with a focus on meeting customer’s needs today and also well into the future
#LI-MM1
Cincinnati, OH
MassMutual Ascend (previously Great American Life) At MassMutual Ascend, we are committed to going above and beyond – so when it comes to your financial future, the impossible feels possible. As a leading provider of annuities, we see our products as more than just contracts. Our annuities are transparent and easier to understand, so you always know what to expect. The status quo isn’t a status we ever want. At MassMutual Ascend, we’ll always be in pursuit of better – so you can navigate your future with confidence. Products issued by MassMutual Ascend Life Insurance Company, a wholly owned subsidiary of Massachusetts Mutual Life Insurance Company (MassMutual). All guarantees subject to the claims-paying ability of MassMutual Ascend. Registered index-linked annuities underwritten and distributed by MM Ascend Life Investor Services, LLC, member FINRA and an affiliate of MassMutual Ascend Life Insurance Company.