Assistant Director, Student Financial Aid - Office of the Provost - Enrollment Management | Carnegie Mellon University - Military Veterans

Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here! The Assistant Director of Student Financial Aid, reporting to the Associate Director of Student Financial Aid oversees the origination, application management, and disbursement of Federal Student, State, and Institutional Aid. The Assistant Director establishes procedures and guidelines to ensure the smooth operation of aid processing. The role also manages a caseload of student applications and the resolution of institutional reviews, federal verification, conflicting information, and C-Flag rejects. As a member of the management team for the Student Financial Aid Office, the Assistant Director collaborates with colleagues in the Enrollment Management division and across campus. Core Responsibilities: Originations and Certifications: Processes originations for both the Federal Direct Loan and Private Loan programs. Reviews, troubleshoots, and resolves data discrepancies to ensure timely processing of all awards. Case Management: Reviews individual student cases to ensure accuracy and compliance with all federal and institutional regulations and policies. This review involves verifying tax information, and other necessary supporting documentation gathered through the financial aid application process (Institutional Review and Federal Verification). Disbursement: Runs disbursement process for all awards. Reviews and resolves disbursement discrepancies. Notifies students of Federal Loan disbursement. Operational Oversight: As a member of the student financial aid team, actively participates in office operations, function, and systems. Provides status update reports and statistical analysis, as appropriate. Customer Service: Works directly with Enrollment Services staff, students, parents, and campus constituents, as needed. Provides clear and concise responses to all inquiries. Other Duties as Assigned: Manages or leads special projects as requested by the Associate Director of Student Financial Aid. (Examples, Imports COD Response files, Yellow Ribbon Aid processing, notifies students of Exit Counseling requirements, maintains and updates Scholarnet site, prepares documents for Institutional Loan Processing). Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work. Qualifications: Bachelor's Degree required. 2 to 4 years of direct and progressively-responsible experience in accounting or enrollment, ideally within a financial aid environment. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. Preferred Qualifications: Master's Degree in business, higher education administration, education training or similar field. More than 3 years of directly related financial aid experience, preferably at a high select private research university. Requirements : Successful background check Additional Information: This position will require the ability to travel to other campus locations. Weekend and evening hours may be required. Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more! For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page . At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Admissions and Financial Aid Position Type Staff - Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran . Statement of Assurance