Security Specialist - ACAMS - Military Veterans

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

#LI-HM3

What you will be doing

We here at Albertsons we are looking for a few Bright and shining individuals that wants to be part of our diverse and growing team. In ACAMS-(Albertsons Central Alarm Monitoring Station) we receive alarm notifications from commercial alarm accounts; ranging from burglary to fire alarms. We interact with state of the art camera monitoring software so we can catch bad guys in real time. One moment things can be calm and the next you could potentially be watching a crime in action. The kind of person we are looking for should have excellent customer service skills, good with data entry, can multitask, pays great attention to detail, is reliable, has a flexible schedule and can keep calm in a fast-working environment. (No experience required but is preferred.)

Main responsibilities

ACAMS is a call center type environment where we receive alarm notifications for the many alarm systems and camera systems we monitor all over the country. We will make and receive phone calls to our customer and or authorities. Respond to and send emails. Help customers with basic troubleshooting of their alarm systems.

• Answers and processes inbound customer calls as specified, in a professional, courteous, and timely manner

• Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify responsible parties.

• Special projects or duties as assigned.

• Position requires weekend, holiday and shift work and may require overtime.

This position will be located in Boise, Idaho.

What we are searching for

Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.

• Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.

• Excellent time management, planning and forward-thinking skills.

• Self-motivated and a professional attitude.

• Excellent communication and listening skills.

• Must possess good decision-making skills, be very organized and detail oriented.

• The ability to handle multiple functions and to prioritize those functions will be a necessity.

• Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.

• Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.

• Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).