IT Analyst Clinical Device Integration - Military Veterans

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  DEPARTMENT: 18231 - IT Administration


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  LOCATION: 1100 Immokalee Road, Naples, FL, 34110


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  WORK TYPE: Full Time


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  WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

Responsible for implementation, modification, and support of applications and clinical devices. Works closely with customers to troubleshoot and correct problems relating to systems and assists with implementation of system. Uses operational expertise to seek out, research, and evaluate a variety of solutions to provide customers with high quality and efficient solutions. Maintains and supports assigned systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Optimizes application and device usage and workflow efficiency.

• Serves as a support team member for upgrades and services for reported issues or for assigned projects.

• Maintains applications and facilitates updates, new releases, and system enhancements.

• Collaborates with the organization to build, test, train, implement, and provide maintenance to assigned systems.

• Analyze reports to identify operational issues throughout all departments. Design, develop, implement, and maintain applications and recommendations to improve efficiency.

• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.

• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.

• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.

• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.

• Creates and maintains detailed technical documentation for assigned systems.

• Provides on-call coverage as deemed appropriate by management.

• Identifies and escalates production-critical issues to appropriate IT personnel.

• Uses ticketing system to log and monitor tickets.

• Participates in projects as deemed appropriate by management.

• Evaluates and corrects issues involving configuration of applications.

• Participates in Disaster Recovery planning, implementation, and testing.

THIS POSITION IS NOT REMOTE AND MUST BE ON SITE DAILY IN NAPLES, FL

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of a bachelor's degree in Business, Technology or related field with 1 year of relevant IT or Healthcare experience in medical device integration and/or mobile technology required OR high school/GED with 7 years of relevant IT or Healthcare experience in medical device integration and/or mobile technology required.

• Prefer experience building and maintaining clinical device integration solutions.

• Excellent verbal and written communication skills are required.

• Ability to solve complex problems in a timely manner.

• Accurate with good attention to detail.

• Ability to work under own initiative / self-motivated.

• Experience with information technology optimization.

• Dexterity to learn new systems and programs rapidly.

• Must keep current on industry trends.

• Must have the ability to work nights and weekends as needed to support the business.

• Must have the ability to travel between locations.

• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.