NG-911 Business Development Manager - Mountain Region - Military Veterans
at Michael Baker International
WHO WE ARE
Michael Baker International is a global leader in Engineering, Architecture and Consulting services dedicated to developing and implementing innovative solutions to the world's infrastructure, environmental challenges, and governmental. Supported by more than 6,000 employees in 90 offices worldwide, we provide a full continuum of life-cycle engineering consulting, specialized global construction, base operations, Green Infrastructure, security management and intelligence solutions.
TECHNOLOGY PRACTICE - DATAMARK
Michael Baker International is a national leader in technology solutions supporting clients in local, state, and national government to solve complex problems with advanced technologies for the 21st century. The DATAMARK practice consists of a skilled group of subject matter experts whose mission is to provide the necessary education, fact-finding, and solutions to solve complex problems in the public safety and enterprise GIS markets. DATAMARK is the go-to authority on GIS data for public safety and enterprise GIS. Its data-forward, full-service but configurable solutions provide the highest levels of data completeness and accuracy. The DATAMARK team has quickly grown to become the premier nationwide provider of SaaS solutions for public safety and enterprise GIS.
DESCRIPTION - NG9-1-1 BUSINESS DEVELOPMENT MANAGER
Michael Baker International is seeking a qualified NG9-1-1 Business Development Manager to join Michael Baker's DATAMARK team. This is an opportunity to work within a dynamic and growing industry and with one of the leading NG9-1-1 GIS solutions and services firm. We've built a sales team of people who desire being part of a dynamic unit delivering Public Safety solutions for local governments through innovative ideas and client advocacy.
NG9-1-1 GIS represents a growing market need across the US. Within the DATAMARK Team, a NG9-1-1 Business Development Manager is a vital link between our firm and our customers. Acting as a client advocate and trusted advisor and supported by our expert technical team and world class software solutions, our Business Development Managers build client relationships, educate as GIS subject matter experts, and evaluate client needs both for short term improvement and long-term sustainability of their public safety GIS data and workflows.
Role Summary: Under the direction of the Business Development Director, responsible for developing client leads and building relationships related to NG9-1-1 and GIS. Collaborate with technical data team members performing client briefings, presentations, analyses, and other forms of communication with clients. Support project and customer success managers in executing and/or reviewing data deliverables. Day to day problem solving with both clients and internal program staff on NG9-1-1 GIS project deliverables. The role will develop and secure new customers and provide customer support in a defined geographic area. Responsible for basic understanding of the DATAMARK® product suite including services and software value proposition and GIS data needs of NG9-1-1 systems.
Essential Functions:
- Develop, maintain, and grow client relationships for the purpose of acting as a client advocate, educator, and technical expert with the goal of executing services and software sales contracts
- Provide support regarding geospatial data and use of DATAMARK® products as client advocate and subject matter expert
- Effectively communicate with clients regarding data needs, priorities and on support matters
- Demonstrate ability to participate effectively in meeting team services and software revenue goals
- Connect/cross market other discipline services
- Support other disciplines that have existing client relationships and leverages those relationships in search of growth opportunities
- Work with Technical Team to provide client deliverables to ensure on-time project execution
- Maintain a strong foundation of technical knowledge and develops knowledge of internal and external technical resources
- Remain highly visible in industry roles to maintain a high profile. Attend major conferences such as NENA, APCO, ESRI, NSGIC, and statewide and regional GIS groups as needed
- Identify potential business development opportunities that are professionally challenging; bring recognition to Michael Baker on a local and regional basis
- Provide exemplary leadership and serve as a role model for others
- Develop client leads and assist team project managers to prepare effective project proposals and contracts in cooperation with regional leads
- Assist clients identify funding and procurement options
- Ability to travel up to 50%
- Experience in public safety sales. Preference for knowledge of the operational workflows involved in 9-1-1, E9-1-1 and NG9-1-1 centers, the data required and Computer Aided Dispatch (CAD) systems
- Experience with Software-as-a-Service (SaaS) sales
- Ability to deliver an effective value proposition
- Outstanding written and oral communication skills
- Exceptional customer service orientation
- Ability to translate technical concepts into layman's terms
- Ability to coordinate with project stakeholders
- Ability to multi-task
- 3+ years of public safety or SaaS sales experience (GIS/Public Safety/AWS)
- 3+ years of experience navigating the sales process; prospecting, qualifying, proposal development and closing
- Strong analytical abilities, solid analytical and trouble-shooting skills with the ability to quickly identify and solve client issues
- Computer and software skills (Microsoft Office), and have experience using a customer record system (CRM).
- 5+ years of public safety or SaaS sales experience (GIS/Public Safety/AWS)
- 5+ years of experience navigating the sales process; prospecting, qualifying, proposal development and closing
- Understanding of Public Safety software, preference for experience in SaaS solutions
- Preference for experience in understanding client needs related to addressing, GIS, 9-1-1 operations and the ability to deliver effective value proposition presentations that meet client needs yet are consistent with NG9-1-1 requirements
- Bachelor's Degree in Business, Marketing, Geography/GIS, Public Safety, Public Safety Answering Points, Information Management, Computer Science, or relevant field
- GISP certification
- ENP certification
- Experience with relational databases and Esri ArcGIS extensions is also desired
- Experience with ArcGIS Online is a strong plus.
COMPENSATION
The salary range for this position is $107,000 to $161,000, depending on the experience of the incoming candidate.
MICHAEL BAKER INTERNATIONAL EEO STATEMENT
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified, and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
ABOUT US
Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world's most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.
Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.
We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.
We Make a Difference.
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
MICHAEL BAKER INTERNATIONAL EEO STATEMENT
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
Chicago, IL
Michael Baker International, a global leader in engineering, planning and consulting has been partnering with communities since 1940 to solve their most complex infrastructure challenges with a legacy of expertise, experience, innovation and integrity.
Supported by more than 6,000 employees in 90 offices worldwide, we provide a full continuum of life-cycle engineering consulting, specialized global construction, base operations, security management, systems integration and intelligence solutions. Our clients include federal, state, and municipal governments; foreign allied governments; and a wide range of private development and other commercial partners.
When Michael Baker Jr. first established his engineering firm in 1940, he envisioned a company that would serve as a property surveyor or designer of roads, bridges, buildings and sewage systems, and also as a trusted, long-term partner with local communities and distant nations. His employees strove to transform communities, companies, states and even nations, adopting dual roles as both caring neighbors and innovative nation builders. Baker instilled in his employees the drive to deliver improved quality of life and the desire to make a difference.
Baker built a lasting legacy that today forms the foundation on which we continue to serve and grow. Today, we continue to leverage our collective expertise and experience to make the communities we serve better. We strive to make them safer, more accessible, more environmentally sustainable and more livable. We facilitate their transformation supported by differentiating innovation, technologies and dedicated employees. We are change agents, leading our partners around the world into the future.
Our greatest differentiator, though, is our employees who demonstrate a world-class ability to solve complex problems. That’s why we engage our people, educate and train them, develop their careers, and invest in their futures. We give them opportunities around the world to exercise and expand their skills and expertise. We reward innovation and collaboration that lead to the best solutions for our clients. As a company, We Make a Difference.
To most effectively serve our clients, Michael Baker International is organized into three distinct business units: Engineering & Consulting; Sallyport Global Holdings; and SC3, which are described below.
ENGINEERING, PLANNING AND CONSULTING
The Engineering, Planning and Consulting business unit encompasses the complete life-cycle of planning, environmental assessment, engineering design, construction management, and facilities maintenance for projects in more than 38 countries on five continents. We provide a full continuum of solutions for a broad range of markets, including highways, bridges, airports, rail and mass transit systems, domestic and overseas government and commercial facilities, water and wastewater infrastructure, energy infrastructure and urban planning and development.
Professional Services – As part of Engineering, Planning and Consulting, this business unit provides high-value, differentiated engineering and professional services around the globe, including specialized construction services, cost management support and engineering support.