Manager, Operations - Military Veterans

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Manager, Operations in Atlanta, GA to support our fast-growing Security division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.




WHAT YOU WILL BE DOING:

• Coordinate sales and operational services to meet revenue and profitability goals.


• Develop and execute strategies for operational efficiency and customer satisfaction.

• Lead operational teams, prioritize workflows, and manage regional scheduling and Work in Progress (WIP).

• Identify opportunities, enhance customer service, improve processes, and champion safety.


• Maintain relationships with employees, customers, and partners.


• Present the company's value proposition and handle proposal evaluations and negotiations.


• Report on revenue forecasting, project updates, and service agreements.


• Communicate effectively with stakeholders and support company values.


• Perform other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• 7+ years in a business-to-business technology environment (security, voice, data, video communications).


• 3+ years in a technology or related industry with increasing responsibilities.


• 3+ years in operational management roles with P&L experience.


• Strong financial acumen and metrics analysis skills.


• Proven leadership in operational and project management.


• Ability to build teams, lead change, and drive process improvements.


• Excellent communication skills and adaptability in a fast-paced environment.


• Proficient in Oracle NetSuite, Microsoft Office Suite.


• Experience in supervising customer service and operational delivery teams.7+ years' experience in business-to-business technology environment in security, voice, data, or video communications solutions

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions) and working conditions are typical of a construction environment.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."