COLLECTIONS CLERK - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Job Summary:
Performs a variety of duties in connection with the collection of money due to Navy Exchanges on any customer debts invalid checks NEXCARD STAR Card Home Layaway etc. due the Navy Exchange System.
Duties and Responsibilities:
- Performs all or a combination of the following duties.
- Receives Journal Vouchers and supporting documents bad checks collection letters etc. forwarded by Navy Exchanges regarding uncollectible debts. Examines Journal Vouchers and researches resolves discrepancies.
- Extracts information from Journal Voucher and enters required information into computer database.
- Performs quality control functions to ensure database is accurate by double-checking database information against original journal voucher. Identifies researches and corrects discrepancies.
- Sets up individual files for each person uncollectible account listed on Journal Voucher and initiates corporate level collection efforts which include letters telephone calls etc.
- Performs research necessary to obtain accurate mailing addresses telephone numbers etc. Documents all collection efforts.
- Receives copies of money orders certified checks for payment of debts.
- Records payment acknowledges receipt and certifies that payment is made. When partial payments are made arranges payment schedule and follows up with reminders.
- Logs payments to be credited to accounts and advises Navy Exchange of full or partial payments.
- Receives information regarding payments made directly to Exchanges makes appropriate entries and updates case file.
- Researches errors disputes and other problems as issues are identified. Claims and problems from customers are received in the form of letters and telephone calls.
- Determines research processing action and procedures to be applied to resolve problems following established procedures.
- Initiates correspondence replies to issues raised by customers banks law enforcement agencies credit reporting bureaus etc.
- Ensures all questions are satisfactorily and completely answered.
- Coordinates replies with applicable Navy Exchanges as appropriate.
- Maintains and prepares records of and reports regarding collection activity as required.
- Performs other related duties as assigned.
- Works independently in accordance with established procedures under the supervision of a designated supervisor who provides guidance regarding new or revised procedures.
Requirements
GENERAL EXPERIENCE
One year of experience performing clerical work that demonstrated customer service accuracy and attention to detail to apply established procedures for researching recording and compiling data.
AND SPECIALIZED EXPERIENCE
One year of experience performing work that required knowledge of established customer service skills and basic accounting procedures and or techniques such as analyzing and researching accounting data recording data and or customer client oriented and data entry.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Six months of academic study 15 credit hours above the high school level that included 3 credit hours of accounting may be substituted for each 6 months of general experience. One year 30 credit hours of academic study above the high school level may be substituted to each 6 months of specialized experience.
Norfolk, VA
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WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!