Admission Operation Specialist, Application and Communication Coordinator | Wheaton College, MA - Military Veterans

Wheaton College is seeking a full-time Admission Operation Specialist, Application and Communication Coordinator who reports to the Director of Admission. Incumbent serves as a key member of the Office of Admission operation staff to meet the divisions evolving goals and objectives. The successful candidate will demonstrate a high level of technological competency while working collaboratively among a dynamic and fast-paced enrollment organization.

ESSENTIAL JOB FUNCTIONS :

Responsible for all aspects of application management and conducts audits of applications and collaborates with the Slate team and Director of Admission to ensure data integrity.

Uploads inquiry files from various partner vendors into Slate. Maintains documentation to audit and preserve quality of inquiry data, including undeliverable follow-up, and unsubscribe requests.

Troubleshoots problems with upload of applications and supporting credentials.

Coordinate admission decision letter release and mailing with Director of Admission and Slate Coordinator.

Processes defers and withdraws, sending appropriate follow up communication.

Collaborates with marketing and communication liaison in executing mailings.

Sends admission updates to all necessary departments with respect to changes to enrolled class between May September and mails enrollment acknowledgment packets.

Maintains inventory of marketing mailings and recruiting collateral on and off campus. Documents ordering, delivery, storage of admission materials including letterhead and envelopes and initiating reprints of materials as needed.

Assists marketing and communication liaison proofing admission letters to ensure all letters are updated in google share drive and Slate.

Maintains high school database in Slate and Banner.

Executes printed mail process for prospects, inquiry, applicants and enrolled students providing operational support to our communication sequence. Assist as needed with direct mail campaigns including list management, fulfillment and status ensuring that interactions are documented in the students timeline.

With other Admission Operations team members: manage incoming mail, counselor database, data entry and data imports; processes, scans, and verifies applications (and related materials), transcripts, standardized testing, and admission decisions; and responds in a timely and professional manner to all general inquiries from prospective students and parents, as well as school officials, related to Wheatons application process.

Provides front desk support (as needed), not limited to, answering incoming phone calls, and exemplifies excellent customer service for division and in coordinating visits and welcomes prospective students, parents, and other visitors to the Office of Admission.

Provides routine administrative support to Admission Officers that might include promotion (mail and email) of travel events and support for various special events and projects as needed.

OTHER DUTIES AND RESPONSIBILITIES :

Provides on-going support to counselor(s) during travel and reading season through the admission buddy program.

Assists with monitoring project timelines for all admission/marketing and communication projects.

Supports student employment supervisor, serving as a back-up in the coordinators absence to handle student employment related issues/inquiries.

Works on designated Saturdays, in rotation with other staff, as needed. Represents Wheaton during weekend and evening admission programs. Works as needed during the college holiday break, as needed. Is available (on-call) for possible weekend work during key peak periods.

Performs other related duties as required or assigned by the Director of Admission.

Explores ways to utilize technology to make the office operations more efficient and effective.

For more information and to apply please visit our website: https://jobs.wheatoncollege.edu/postings/4346

SKILLS / EXPERIENCE / TRAINING REQUIRED :

Bachelors degree preferred.

One to three years of related experience

Or the equivalent combination of education and experience.