Senior Collections Specialist - Military Veterans
at Avangrid
Position Information
LOCATION: Orange, CT
SALARY RANGE: $83,800 - $104,700
Schedule: Office
Purpose: Effectively plan, investigate, coordinate, develop, follow-up and control, activities for accounts that are 30 days or more in arrears. Minimize charge off activity.
- Manage assigned accounts, conduct analysis of credit/payment history, determine best approach to obtain paid in full status. Contact/meet with business reps for commercial accounts as needed on aged accounts to negotiate payment arrangements.
- Accounts are reviewed, monitored and investigated daily to reduce delinquency and revenue losses. Initiate contact at 30 days. followed by, telephone calls/meetings, collection letters, payment agreements and termination of service.
- Customer records are maintained with account activity (SAP) and as required, refer customers to other departments that handle, conservation, and rates.
- Contact Revenue Integrity if theft of services is suspected and to ensure issues are addressed and resolved immediately. All customer activity is to be entered in to SAP immediately.
- Be knowledgeable in all internal collections policies and DPUC regulations regarding collections of business accounts. Liaison with business representatives and UI vendors in legal matters, including business foreclosure activities.
- May provide assistance with court proceedings or DPUC hearings regarding general and account specific collections activities.
- Key liaison for Third party Collection Agencies; respond to requests and/or inquiries; including the gathering of data to represent the company at court and subpoena hearings
- Create placement files and update liquidation report for gas companies. Review and process monthly Credit & Collections vendor invoices; prepare and create annual purchase requisition
- Research Top 100 accounts, including utilizing online tools to locate customers and owners; calling customers for resolution; and coordinating field disconnections
- Provide support for department related issues with Credit, Billing and Contact Center as it relates to or impacts the Collections department
- Submit tickets and support testing as system issues are identified. Support enhancements and new technologies
- Handle customer inquiries. This includes investigating and resolving claims of identity theft and positive identification issues. Also review and confirm possible medical frauds
- Work closely with management to develop, improve and implement collection processes. Manage own time to meet objectives and fully share responsibilities for ensuring success of team efforts. Back up support of critical duties.
- Follow all Company safety procedures when in the community: safe driving, personal safety, equipment safety.
- May require driving in company/personal autos to conduct site visits
- Daily work is completed with minimal supervision. In emergencies and storms, 24 hr a day coverage is required.
Educational Level: Associates Degree or minimum of 5 years' experience in customer service or collections
Additional Experience: Must be well organized and have strong interpersonal skills. Knowledge of credit and collections and accounting principles. Working knowledge of personal computer applications such as Microsoft Office, SAP.
Competencies
Develop Self & Others
Empower to grow
Collaborate & Share
Be a role model
Focus to achieve results
Be agile
AVANGRID employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
#OFFICE
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Job Posting End Date:
Orange, CT
AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with $32 billion in assets and operations in 24 U.S. states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.1 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was awarded Compliance Leader Verification by Ethisphere, a prestigious third party verification of its ethics and compliance program.