Supervisor, Outside Sales - Military Veterans

“Average target compensation of $100K + uncapped incentives”

 

JOB SUMMARY

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.


• Responsible for meeting and exceeding budgeted headcount and sales goals.


• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.


• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.


• Recruit, interview, hire, and train Residential Connectivity Sales staff.


• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.


• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.


• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.


• Be familiar with reporting and analytics necessary to drive and support business decisions.


• Collaborate with other departments and support teams to achieve goals and objectives.   


• Work allocated will consist of approximately 60% fieldwork and 40% office work.


• Coach to and follow Charter’s Sales Process.


• Communicate territory assignments to Residential Connectivity Sales Specialists.


• Monitor the payroll process and ensure timely and accurate approval of all commission payments.


• Handle employee relation issues, including performance appraisals, coaching, and training.


• Completes administrative tasks related to all sales activities and ensures their team does the same.


• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.


• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.


• Prepares reports as needed.


• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.


• Excellent communication, interpersonal and organizational skills


• Possess strong technical and computer skills


• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle


• Ability to work outside for extended periods in any season and/or during inclement weather


• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications


• Must be able to work non-traditional work hours such as evenings and weekends


• Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance


• Ability to complete documentation accurately.

 

Required Education

• Bachelor´s degree in business or marketing, or equivalent work experience.

 

Required Related Work Experience and Number of Years

• 2+ years of Outside Sales or related work experience.

 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices


• Experience with consumer education of products and services


• Knowledge of cable or telecommunications services

 

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

 

WORKING CONDITIONS

• Field and Office environment


• Outside field environment with exposure to inclement weather


• Travel as required

SDT465 2024-37182 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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