Fleet Services Operational Excellence Consultant - Military Veterans
at GM Financial
Overview
Why GM Financial?
GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to join an innovative team of trend-setters in the automotive finance industry.
Why Commercial Vehicle Lending
Fleet Solutions, Fleet Credit, Small Business Credit, Compliance, Systems Integration Field and Inside Sales
Our CVL team works together to find ways to grow GMF's fleet and commercial business by working closely with our internal teams, GM Envolve and customers. We offer business-centric products and services that set our dealer partners and business customers up for success. We have a diverse team with varying levels of experience and welcome new team members who are excited to learn all aspects of our business. Our customers count on us daily, therefore we take our mission seriously. We believe it all comes down to adding value, cultivating relationships, and earning trust. That's why GM Financial needs passionate, innovative, and spirited team members just like YOU.
This position will be located in Arlington, Texas and following a hybrid work model. Hybrid (Combination of work from home and in-assigned office location)
Responsibilities
About the role:
As a Fleet Services Operational Excellence Consultant, you will assist in driving quality-control and standardization of Fleet Services processes and policies. You will supports alignment of the product, customer experience, operational agility and business process management; providing appropriate recommendations and supporting documentation and mitigate risk. You will also work with the AVP Fleet Services - Operational Excellence to improve internal and external processes and practices to provide fleet business customers with the best value possible.
In this role you will :
- Assist and support the AVP Fleet Services - Operational Excellence with business process management, including maintaining an up-to-date inventory of process maps along with other process management documentation
- Establishes and maintains policies and procedures to mitigate operational risks
- Collaborates with audit and other control functions to drive operational excellence
- Supports development of process documentation for business processes
- Supports efforts to drive continuous improvement across business processes
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications
What makes you a dream candidate?
- Establishes and maintains policies and procedures to mitigate operational risks
- Collaborates with audit and other control functions to drive operational excellence
- Supports development of process documentation for business processes
- Supports efforts to drive continuous improvement across business processes
- Must have advanced working experience in process excellence, auditing, quality assurance, training or relevant work experience
- Must be advanced at analyzing and presenting data in a meaningful manner
- Excellent knowledge of finance, statistics, accounting and/or financial services
- Advanced oral and written communication skills, ability to work well with all levels of management
- Use good judgment in making independent decisions
- Must be deadline and detail oriented and ability to work with minimal supervision
Experience
- Bachelor's Degree in a related field or equivalent work experience required, Master's Degree in Business Administration or Finance preferred
- 2-3 years proven experience in process management, strategic planning, risk management and change management required
- Experience with fleet reporting preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment
#LI-hybrid
Arlington, TX
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
OUR BUSINESS & OUR HISTORY
GM Financial was founded as AmeriCredit in September 1992 and opened its first branch office in Fort Worth, Texas. On October 1, 2010, AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial Company, Inc. (GM Financial). In 2011, GM Financial acquired FinanciaLinx to serve GM dealers and customers throughout Canada. In November 2012, GM Financial announced the acquisition of Ally Financial Inc.’s international operations. The majority of those acquisitions were finalized in 2013, with the remaining market, a 35 percent equity interest in a joint venture in China, acquired in January 2015. In October 2017, GM Financial completed the sale of its European financial subsidiaries and branches as part of General Motors’ sale of the Opel and Vauxhall businesses to Peugeot S.A.
GM Financial provides auto finance solutions to 14,000 dealers worldwide, with earning assets of $93 billion at September 30, 2018.
CORPORATE GOVERNANCE
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels.
Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.
For a deeper understanding of expectations and guidelines set forth for the entire GM Financial team, please review GM Financial's Code of Business Conduct and Ethics policies below.