Dental Clinics Front Desk Scheduling Coordinator - Military Veterans

Duties/Responsibilities
Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs
• Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
• Greeting patients, students, staff, faculty and the general public in a pleasant manner
• Determining the nature and purpose of the visit and directing them to the specific destinations

Check-in

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Familiarize with insurance claims
• Use computer-based systems to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Provide patients with appropriate forms, questionnaires, etc.
• Follows proper cash handling policies and procedures outlined by U of M.
• Collect fees from patients; calculate and give correct change, process payments received
• Review demographic and insurance information, HIPAA compliance, etc.

Appointment Scheduling

• Communicate provider and clinic availability in a professional manner
• Schedule appointments in an accurate and timely fashion using computer system
• Maintain knowledge of appointment scheduling practices, policies and procedures

Registration and Verification

• Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
• Verify insurance eligibility, if necessary
• Enter patient data in an accurate, efficient, and timely manner

Communication/Administration

• Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
• Answer telephone and respond appropriately to the caller depending on the caller's needs
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
• Schedule new patients and order interpreters when needed
• Coordinate emergency schedule changes

Student/Patient Coordination

• Provide scheduling and administrative support to students and residents of the dental school
• Process appointment requests and patient/student transfers in a timely manner.
• Communicate clinic and scheduling policies in a diplomatic manner

The work hours are 7:45 a.m. - 4:30 p.m., Monday â" Friday.

This position is 100% onsite.

Salary Range: $21.63 to $28.11 USD/hour

All required qualifications must be included in the application materials

REQUIRED QUALIFICATIONS:

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
• Must be able to communicate verbally and in writing; in clear, understandable English.
• Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
• Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
• Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
• Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
• Demonstrated ability to function with multiple priorities and interruptions
• Regular and reliable attendance

PREFERRED QUALIFICATIONS:

• One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
• Experience scheduling patients electronically in a medical or dental office/clinic/hospital
• Extensive experience working with a diverse population and working with interpreters
• Experience as a Dental/medical receptionist
• Experience using data look-up and data entry functions on a mainframe or PC based computer system
• Demonstrated ability to organize work under pressure
• Demonstrated advanced oral communication skills
• Demonstrated advanced written communication skills
• Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
• Experience scheduling patients electronically