Grab 'n Go Manager - Loews Hotels Universal Orlando - Military Veterans
at Loews Hotels
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
This position is responsible for the management of the grab n' go outlet, to include: staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department. Producing a quality product that exceeds the guests expectations and hotel standards and is delivered in a friendly and professional manner.
Qualifications
- Associate of Science degree or higher in Hospitality or Food Service management
- Thorough knowledge of all matters related to the proper administration of up-scale food service operations
- Two years management experience in hotel or free standing quality food service operation
- Certification as Food Service Manager or other as required by State County or Local regulations or ability to obtain such certification
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and communication skills
- Ability to work flexible schedule to include weekends and holidays
- Addresses guests by their names at all times
- Is friendly, sincere, professional to make guest feel important
Essential Functions and Responsibilities:
- Greets guests as needed and ensures total guest satisfaction
- Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
- Provides floor coverage as needed
- Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
- Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management
- Assists with planning 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
- Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
- Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
- Directs staff towards the goals of the Loews Corporation as defined by management
- Ensures proper handling of guest checks and payment transactions
- Intercedes and/or fills in for employees should need occur
- Trains or supervises the training of all department employees
- Inventory Audits as needed
- Product and cost efficiency
- Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
- Other duties as assigned
Supportive Functions and Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, Friendly, and helpful to guests, management and fellow employees
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Addresses guests by their names at all times
- Is friendly, sincere, and professional to make guest(s) feel important
Orlando, FL
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.