Grab 'n Go Manager - Loews Hotels Universal Orlando - Military Veterans

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

This position is responsible for the management of the grab n' go outlet, to include: staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department. Producing a quality product that exceeds the guests expectations and hotel standards and is delivered in a friendly and professional manner.

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of up-scale food service operations
• Two years management experience in hotel or free standing quality food service operation
• Certification as Food Service Manager or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important

Essential Functions and Responsibilities:

• Greets guests as needed and ensures total guest satisfaction
• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
• Provides floor coverage as needed
• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
• Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management
• Assists with planning 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
• Directs staff towards the goals of the Loews Corporation as defined by management
• Ensures proper handling of guest checks and payment transactions
• Intercedes and/or fills in for employees should need occur
• Trains or supervises the training of all department employees
• Inventory Audits as needed
• Product and cost efficiency
• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important