Guest Service Supervisor FT w/benefits - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Join us as our next Guest Services Representative Supervisor here in Lemoore , CA at the Navy Lodge Lemoore.
ELIGIBLE FOR A $2,500 HIRING INCENTIVE (must meet eligibility req't)
Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ?
While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Lemoore, no two days will look the same.
- You can expect an unforgettable, dynamic, and competitive work environment.
- We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.
So, what does a typical day look like? What does it take to succeed?
- Supervises subordinate NEXCOM Hospitality Group (NHG) staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions.
- Communicates with Navy Lodge personnel and chain of command.
- Creates schedules, assigns work tasks and oversees Guest Service Representatives.
- Trains associates on Navy Lodge systems and standards of operating procedures.
- Assists with recruitment efforts, such as creating job posts and conducting interviews.
- Follows all local safety regulations. Informs supervisor of hazardous conditions.
- Reconciles daily transactions of all accounts ensuring complete reconciliation of balances.
The Qualifiers:
- 2 years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.
- Must possess the knowledge and skills necessary to perform job duties.
- Must pass a pre-employment criminal background check.
We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan.
- Benefits begin on DAY ONE
- Medical/Vision & Dental
- 401(k) & Pension Plan
- Life & Disability Insurance
- Sick and annual leave accruals
- Tuition reimbursement program
- Continuity of Employment Programs for Military Spouses
- Tax Free shopping, worldwide, at any Navy Exchange location
- Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
- Employee Assistance Plan (EAP)*
Requirements
GENERAL EXPERIENCE:
2 years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
1 year of academic study above the high school level successfully completed in a hotel/lodging/hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field.
AND
SPECIALIZED EXPERIENCE:
One year of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of Navy Lodge front of house operations: or similar work which demonstrated knowledge and abilities within a guest services environment.
Lemoore, CA
![Navy Exchange Service Command (NEXCOM)](https://rm-core-production.s3.amazonaws.com/logos/5917/large_NEXCOM_badge_300_dpi.png)
WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!