Associate Technical Account Manager - Military Veterans
at Yardi Systems Inc
Join Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal role in reshaping the Senior Living sector! We're seeking a tech enthusiast who's passionate about delivering exceptional customer service. In this role, you'll be the go-to expert for troubleshooting and resolving complex software issues through phone and email, utilizing Yardi's state-of-the-art product suite.
Yardi's Senior CRM IQ product offers comprehensive tools designed to enhance resident prospect engagement and streamline operations in senior living communities. As an ATAM, you'll leverage this powerful CRM to provide tailored solutions, optimize client workflows, and ensure seamless integration with their existing systems. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
What You'll Do:
• Research, analyze and use your problem-solving skills to troubleshoot application issues.
• Use your strong interpersonal skills to help train clients on new features and functionality.
• Perform data mapping, conversions and support software customization based on client requirements.
• Collaborate with internal teams in training, conversions, sales and development on a regular basis.
• Build rapport with clients and perform systems and business process reviews and make recommendations on best practices.
• Collaborate closely with team members across the US, actively contributing to the collective success of the team.
Who You Are:
• Bachelor's degree in Business, Accounting, Information Management, or Healthcare.
• Prior experience working in a customer support role setting and managing expectations.
• Project management, accounting, property management, senior living, or healthcare background.
• Strong proficiency in MS Office Suite and Outlook.
• Excellent written and verbal communication skills.
• Phenomenal customer service skills and desire to go the extra mile.
• You are a faster learner and can learn new concepts quickly.
• Excellent attention to detail and the ability to prioritize effectively.
• High comfort level troubleshooting and problem-solving issues.
• Great people skills and the ability to be personable and professional.
• Flexibility, and the ability to manage changing priorities.
Ideal to have:
• Previous technical support and application troubleshooting.
• Prior experience with Yardi software.
• SQL, Basic server and web server knowledge.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*eb
Oxnard, CA
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Our Company
Established in 1984, Yardi has grown dramatically over the last three decades to become the leading provider of high-performance software solutions for the real estate industry. Today, we employ over 4,000 dedicated professionals working in over 35 offices throughout North America, Europe, Middle East, Asia, and Australia.
Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
Our Philosophy
Key to our longevity and stature in the industry is the importance Yardi places on relationships – both outside and inside the company. This means listening to our clients and employees and actively seeking their feedback in designing, developing, and supporting our products. We view every client affiliation as a long-term relationship, one in which our goal is to ensure the ongoing satisfaction and goodwill of our clients by providing them with unparalleled products and service.
We regard our employees as our most valuable asset. Bricks and mortar do not make a successful company, people do. Without the commitment, enthusiasm, and expertise of our employees, Yardi would not be the industry leader it is today. With this in mind, Yardi has created an environment for its employees that empowers, encourages, and challenges them to work to their highest potential so that, together, we can provide our clients with the superior products and service they deserve and have come to expect from us.
Our Regard for Community
Yardi considers itself an integral part of the communities in which it operates and, by extension, the larger global community.
As such, we believe it is vitally important to contribute to the health and well being of those communities, whether by volunteering time and energy to worthwhile causes or providing financial support to advance humanitarian goals.