Front Office Supervisor - Military Veterans
at Loews Hotels
Live! by Loews St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.
Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department.
Essential Functions and Responsibilities
- Coordinates the quality, efficiency, and safe operations of the Front Office department
- Ensures safe and efficient flow of traffic of arriving and departing guests.
- Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
- Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
- Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole
- Develops Overnight Front Desk Agents and Star Service Operators
- Maintains open lines communication with other departments
- Interacts frequently with guests to ensure satisfaction with services
- Attends all required meetings for position
- Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
- Conducts regularly scheduled meetings and training as required
- Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
- Ensures that all requests are handled promptly, accurately, and with utmost courtesy
- Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
- Completes the overnight checklist
- Ensures that all daily and group reports are distributed to appropriate parties
- Other duties as assigned
Supportive Functions and Responsibilities
- Maintains clean and excellent condition of Back Office area and equipment
- Maintains proper stock of all supplies in Back Office Area
- Executes emergency procedures in accordance with hotel standards
- Notifies appropriate individuals and departments of any problems or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Is polite, friendly, and helpful to guests, employees, and management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changes
Qualifications
- Excellent communication skills oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Education:
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
Experience:
- Minimum two years experience as Front Desk Agent at a comparable quality property
St Louis, MO
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.