Senior Auto Claims Examiner - Military Veterans

POSITION RESPONSIBILITIES:

• Analyze first reports and promptly contact insured/claimants.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward resolution.
• Establish accurate and timely reserves.
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively manage the use, work product and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Serve as a technical resource to lesser experienced Adjusters on the team.
• Successfully contribute to the development and delivery of the team's goals, objectives and results.
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.


• Ability to work effectively in teams and with a wide variety of people.


• An aptitude for evaluating, analyzing, and interpreting information.

• Customer service


• Investigation techniques


• Organization


• Time management and the ability to multi-task


• Verbal and written communication


• Negotiation and reserving


• Innovative thinking


• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

• Bachelor's Degree or equivalent experience required.