Customer Service Representative - Military Veterans
at Rollins, Inc.
Overview
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Customer Service Representative. This position will be located at our Wilmington, MA area.
Waltham Offers…
- Competitive Compensation!
- Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
- Paid Time Off (Holiday/Vacation/Sick)
- Award-winning Company Paid Training!
- Opportunities for growth, development, and advancement through an actual growth
- Awards and recognition
Responsibilities
Our Customer Care / Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing:
- Provide exceptional support by ensuring both internal and external clients have a great experience
- Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
- Assist in working with Accounts Receivable and Collections to update efforts
- Proactively provide customers with updates and follow-up in a timely manner
- Stay informed on accurate services and sales information in an effort to provide the customer with correct data
- Maintain and update detailed records utilizing customer service software applications
- Respond to generated leads and referrals to drive increase in business
- Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
- Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy while multitasking
Qualifications
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
- High school degree or equivalent, Associates strongly preferred
- Strong organizational skills, attention to detail and ability to multitask
- Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Ability to work in a high volume, fast paced environment
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- Must be 18 years of age
Salary Range: $20.00 - $26.00 per hour
Want to learn more about working at Waltham Pest Services? Click Here!
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Wilmington, MA
![Rollins, Inc.](https://rm-core-production.s3.amazonaws.com/logos/4379/large_Rollins__Inc._Logo.png)
Rollins, Inc. is a premier North American consumer and commercial services company. Through its famous brands like Orkin, LLC., HomeTeam Pest Defense, Clark Pest Control, Northwest Exterminating, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control and TruTech LLC., the company provides essential pest control services and protection against termite damage, rodents and insects to more than 2 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations.
Through formalized training, proven policy and procedures, and sound ethical practices, The Company's employees have been able to grow the business over more than a century from a one-man operation to what the Company is today. Our culture is evident and reinforced in many respects, one of which includes an anonymous hotline dedicated to solicit employees' concerns when they feel that our values are being threatened. Additionally, the Company has had a business ethic confirmation policy for several years requiring formal management acknowledgement of adherence to our procedures and value system.
We are proud of our culture and values and feel that they are the foundation that helps sustain our Company.
Company Philosophy
As the Company moves forward in the 21st Century, we are constantly challenged to make innovations to improve our sales and service programs through new technologies and processes. We view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, we remain committed to providing our customers with the most extraordinary pest and termite control service available today.
Employee Benefits:
- Dental Insurance
- Employee Assistance Program
- Life Insurance
- Paternity Leave
- Custom Work Station
- Disability Insurance
- Gym/ Wellness Reimbursement
- Health Savings Account (HSA)
- Maternity Leave
- Paid Time Off
- Sick Leave
- On Site Gym/ Fitness Classes, Clinic (Site Dependent)
What Happens After I Apply?
Once you click ‘Apply Now’ on a job posting, you will either be re-directed to fill out an application on the associated careers page or be given a confirmation of submission. If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once they have reviewed your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!