GCIB / GM KYC Change Director - Military Veterans

Job Description:

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role
The KYC Client Outreach Change team oversee delivery of Front Line Unit (FLU) programs, process engineering, and tools and systems used by the FLU.

Role Responsibilities

• Strategize, collaborate, and support program management of key FLU initiatives for GCIB and GM, including multiyear forecasts of deliverables
• Review performance, delivery and outcomes of KYC Client Outreach programs of work, including leveraging those performed by other Lines of Business for cross over consideration
• Stakeholder manage key partners, including Business COOs, Bankers and Sales staff as needed
• Create, define, and adhere to strong success metrics
• Perform gap analysis of current state platform capabilities and needs
• Perform process mapping in Microsoft Visio
• Develop and present various levels of presentations, including executive presentations, to convey key updates and change proposals
• Implement process design changes designed from analysis including creating training and procedural materials, performing readiness activities for process changes, and completing pre and post testing of change
• Manage multiple deliverables, prioritize work and meet deadlines
• Handle large volumes of data and drive decisions based on data analysis
• Strong work ethic and desire to learn, with a proactive drive to demonstrate ownership and take initiative
• Influence and lead diverse groups to achieve desired results
• Quickly get up to speed on new programs, with strong initiative to get things done themselves
• Partner with GCIB and GM business leaders, other FLU project managers, Operations project managers, data management, and other functions to prioritize core deliverables that maximize business value
• Partner with data management to ensure data change, issue remediation and advancement are appropriately delivered
• Drive a collaborative and output oriented culture

• Bachelor's degree or equivalent work experience
• 10+ years of multi-year change portfolio management experience in project management, process design, or consulting within the financial services industry
• Core ability to deliver in a environment of ongoing change, while also assessing for potential improvement and risk mitigation
• Understand big picture and ability to work well independently
• Ability to initiate and build strong relationships with all levels of the organization
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Detailed knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards
• Expert in Excel (Data Formulas, Pivots, Macros), Business intelligent reporting tools (Tableau, Business Objects), Citizen Developer tools, SQL
• Expert in PowerPoint presentations, including strong presentation skills to effectively communicate key updates and proposals across various levels of leadership