Enterprise Change Management Quality Analyst Sr. (Non-Tech) - Military Veterans
at Flagstar
Job Description Summary:
Pay Range: 84K -140K
We are looking for analysts in the change management space, not software or tech QA
The Sr Quality Assurance Analyst within the Enterprise Change Management Office (ECM) is a critical role responsible for establishing and maintaining quality standards, validation approaches, and processes for change initiatives. This role plays a pivotal part in ensuring the successful execution of changes/projects by validating adherence to established standards, facilitating reviews, and providing change management oversight. The Quality Assurance Analyst collaborates closely with ECM and EPMO leadership, change advisors, and cross-functional teams to ensure quality and alignment with strategic goals and control objectives.
Job Description:
(Quality Standards and Validation - Develop and implement quality assurance processes for all program oversight office activities and ensure alignment with ECM/ EPMO policies, standards and control objectives. Collaborate with change advisors, project managers and teams to ensure that projects are executed according to established quality criteria and best practices. Continuously evaluate and refine quality standards based on industry trends and organizational needs.
Change Oversight Review and Challenge - Provide change management review and challenge for the ECM portfolio of business and technology changes, offering an independent perspective on plans, risks, and mitigation strategies. Identify potential gaps, risks, and areas for improvement, and work with change teams to address them effectively. Conduct regular audits of change and program oversight office activities to identify areas for improvement.
Continuous Improvement - Develop and manage a process for capturing, documenting, and disseminating lessons learned from completed projects. Drive continuous improvement by analyzing lessons learned and recommending process enhancements to avoid repeating past mistakes and improve project outcomes. Collaborate with stakeholders to drive continuous improvement initiatives within the ECM and EPMO practices.
Required Qualifications:
Bachelor's degree in Business Administration, Project Management, or a related field. Master's degree is a plus
Minimum of 5 years of experience in quality assurance, quality control or program oversight
Strong understanding of project management methodologies and quality assurance processes
Experience working with a diverse portfolio of business and technology projects while ensuring successful execution
New York, NY
On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion.
Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve.
Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.