Senior Manager, Fraud Product Management - Military Veterans

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

In this role, you will:

• Hire, evaluate, and supervise a team. Provide guidance and training to develop team members.
  
• Oversee product management activities for multiple products, or one strategic product, with cross-divisional impact.
  
• Influence and collaborate with cross-functional teams to create best practices that drive significant change to the client experience.
  
• Provide guidance and coach product teams towards best practices and learnings. Oversee product teams' support of the messaging, communication, and customer outreach as necessary.
  
• Facilitate strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drive connection across all appropriate internal and external stakeholders.
  
• Lead the planning, development and implementation of new products with cross-divisional impact. Define and analyze markets, developing detailed product features and requirements, and developing implementation plans.
  
• Influence and employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
  
• Participate in and influence ongoing business planning and departmental prioritization activities.
  

What it takes:

• Minimum of eight years related work experience, with at least three years innovation strategy and execution experience. Supervisory experience preferred.
  
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  
• Product management experience in an agile environment required.
  
• Formal people leadership managing product teams required.
  
• Fraud experience required.
  

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.