Operational Communication Analyst - Military Veterans
at GM Financial
Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role
The Operational Communication Analyst supports processes and activities with direct impact on the Customer's Experience during their credit life cycle. This position will be responsible of executing communication campaigns that will be send to our customers. After execution, the Operational Communication Analyst will develop and perform analysis from the different campaign results to propose to the Leadership Team; adjustments or changes to the daily strategies aiming to implement additional success measurement as well as improve content, success rate and expenditure efficiency. When applicable; propose to upper management automation opportunities.
Location: Monterrey
What you need
- Bachelor's degree in administration, business, marketing, communication, or related fields.
- Spanish & English fluent (Both written and verbal).
- Working experience in Customer Service/Communication/Marketing/Publicity/Banking or related activities
- Customer service values / orientation.
- Working knowledge and experience in computer programs such as Microsoft Office. (Proficiency in Excel knowledge / HTML knowledge desirable / Power BI).
- Teamwork and collaboration.
- Ability to embrace change and to adapt to organizational challenges.
- Strong interpersonal, verbal and written skills.
- Organizational and time management skills.
- Data management and reporting Driven.
- Analytical and problem-solving ability.
- Dynamic and Proactive
- Detail oriented.
- Sense of urgency
What you will be doing
- Execute and ensure compliance with current communication strategies defined for operational areas.
- Perform daily/weekly/monthly reporting.
- Perform analysis of executed campaigns and share results to Supervisor, Manager, and upper levels as required under defined frequency.
- Support operational areas with communications to be send to customers.
- Comply with all requirements needed to execute a communication campaign (Legal, Compliance and other approvals as needed)
- Keep communication inventory updated and escalate any inconsistencies if identified.
- Responsible of BPMS processes related to Operational Communication.
- Responsible to validate campaigns completion and record tracking for future use.
- Responsible for validating and confirm volume of services used (SMS, Emails sent, etc.) for vendor invoicing purposes and escalate for approval purposes as needed.
- Responsible of user control allowed to use the communication platform and communicate accordingly.
- As needed, support related activities
What we offer
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
#LI-MON
Disclaimer
Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.
Monterrey, NL
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
OUR BUSINESS & OUR HISTORY
GM Financial was founded as AmeriCredit in September 1992 and opened its first branch office in Fort Worth, Texas. On October 1, 2010, AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial Company, Inc. (GM Financial). In 2011, GM Financial acquired FinanciaLinx to serve GM dealers and customers throughout Canada. In November 2012, GM Financial announced the acquisition of Ally Financial Inc.’s international operations. The majority of those acquisitions were finalized in 2013, with the remaining market, a 35 percent equity interest in a joint venture in China, acquired in January 2015. In October 2017, GM Financial completed the sale of its European financial subsidiaries and branches as part of General Motors’ sale of the Opel and Vauxhall businesses to Peugeot S.A.
GM Financial provides auto finance solutions to 14,000 dealers worldwide, with earning assets of $93 billion at September 30, 2018.
CORPORATE GOVERNANCE
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels.
Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.
For a deeper understanding of expectations and guidelines set forth for the entire GM Financial team, please review GM Financial's Code of Business Conduct and Ethics policies below.