Service and Delivery Technician II - Military Veterans
at Albertsons
About the company
At the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician II supporting Safeway/Tom Thumb retail grocery stores in Baton Rouge LA, and the surrounding area. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
#bringyourflavor
#LI-HM3
What you will be doing
You will be providing IT Support to our Safeway/Tom Thumb stores in and around Baton Rouge LA, and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.
The successful individual will provide IT Technical Support to our Safeway/Tom Thumb retail grocery stores in and around Baton Rouge LA, and the surrounding area. In addition, the successful person will be tasked with troubleshooting, and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.
In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.
Main responsibilities
- Support standard hardware platforms and systems installed throughout Safeway
- Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
- Provide complete recoverability of systems and applications.
- Trouble shoot resolution.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Provide network and remote connectivity (hardware/software) support.
- Maintain equipment inventory controls and policies.
- Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
- Driving required for this Zone Service Area.
- Role includes up to 20% travel
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Flexibility to work a variety of shifts, day, evening and overnight as well as on-call support capacity.
- Strong sense of urgency, business ethics, dependability and follow through.
- High school graduate, BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
- 2+ years' experience with retail store systems, technology systems and hardware preferred.
- 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
- Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.
- Must have a good, safe driving record. Must have a reliable vehicle for this position.
- Work may be performed in a temperature-controlled environment.
- Must sit, stand, or walk for extended periods of time.
- May spend long periods of time at desk or computer terminal.
- Will use keyboards, telephone, and other office equipment during the course of normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of job duties.
- Workday is fast paced; some evening and weekend work may be required.
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Baton Rouge, LA
![Albertsons](https://rm-core-production.s3.amazonaws.com/logos/13653/large_albertsons_logo.jpg)
Albertsons Companies is a leading food and drug retailer that operates stores across 34 states and the District of Columbia with more than 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci's Food Lovers Market. The Company is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood.
We believe that diverse perspectives strengthen and enrich our stores, our company, and our society. Diversity, equity, and inclusion is a component of our programs for recruitment, development and training of associates and leaders. We provide opportunities for each person in our company to contribute their ideas, talents, and enthusiasm to the company’s success. Associates can participate in various associate resource and network groups, such as Women’s Inspiration and Inclusion Network (WIIN), Hispanic Leadership Network, Asian Network, Albertsons African American Leadership Council, and Albertsons Pride Alliance.
Who We Are Looking For
Albertsons companies is seeking transitioning military service members, military veterans and military spouses across the country who are looking to join an amazing company with a dynamic atmosphere that helps you learn and grow in all interest areas. We offer an inclusive and diverse culture where leaders become lifelong allies, as well as amazing health and wellness benefits to keep you at your best- all with competitive compensation!
Should I Apply?
Our diverse roles are nation-wide and provide opportunities in specialties such as:
· Store operations
· Warehouse
· Pharmacy
· Manufacturing
· Digital atmosphere
· Technology
· Corporate
What Happens After I Apply?
Once you click ‘Apply Now’ on an Albertsons job posting, you will be re-directed to fill out an application on our career page. In order to be considered for next steps, please complete the application on Albertsons’ career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once we review your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.