AVP, Commercial Insurance Manager - Military Veterans

AVP - Commercial Insurance Manager - Phoenix, AZ

We are looking for a strategic and dynamic leader to partner with branch and distribution management to grow the Phoenix middle market commercial business. This position will report to the Pacific South Region Commercial Manager.

This role will be responsible for the profit, growth and fostering of internal and external relationships of a book in $40 million book of Phoenix produced P&C premium. Directly accountable for the middle market P&C branch underwriting operation and results, including driving new business production and retention and rate efforts for all Commercial P&C Insurance lines of business.

As a manager this individual will also responsible for hiring, retention, performance management, compensation and technical training and coaching and development for multi-line underwriting staff. The Manager is also responsible for advancing the sales and marketing expertise of the local Commercial Insurance team.

Specific responsibilities include:

• P&L - Accountability (premium, profitability, growth, retention, and expense plans/results) for middle market P&C and middle market professional lines (non-SRC) business serviced within assigned branch(es)
• Portfolio Management/LOB - Direct profit and loss responsibility for field (lower-middle market) business; coordination, agency management, and production responsibility across the Commercial Insurance product portfolio.
• Underwriting Strategy Execution - Manages execution of new middle market underwriting and renewal underwriting strategy for assigned branch(es)
• Technical UW/Referral Resource - In collaboration with Product, serves as technical resource for referrals and underwriting authority. Point of contact for branch risks which fall outside of field authority; coordinate efforts with Home Office/Product and Segment leaders.
• Audit and Quality Assurance - Responsible for driving the self-audit process for the Phoenix retail underwriting team. It is also the primary responsibility for this manager to produce satisfactory and passing corporate underwriting audit scores.
• Marketplace Focus - Develop opportunities particular to the marketplace and provide customized approaches on market conditions and agency needs.
• Marketing Strategy and Execution - Works closely with Field Operations on development and execution of marketing strategy and coordinates marketing and production activities within Phoenix for entire portfolio of Commercial Insurance business.
• Business Development - Directs business development activities and provides guidance for implementing sales and/or product launches.
• Producer Management: -Primary responsibility for managing regional/local producer plant; responsible for cohesive and consistent agency management strategies across assigned locations. Facilitates product education/appetite; serves as point person for key local producer relationships.
• Budget and Expense Administration - Oversees business and budget planning for all business produced within Phoenix. Ensures effective expense administration for assigned locations.
• Staff Development and Staff Administration (including Performance Management and Compensation) - Accountable for new hire onboarding, training and developing, succession planning, culture of inclusion, coaching and mentoring and retention of staff. Ensure effective deployment of staff for assigned locations; maintain mentoring / succession relationship with several High Potential Senior Underwriters within assigned locations. Oversee workflows, staffing resources, and appropriate application of technology to ensure efficient, cost-effective field operation. Collaborate with HR on performance management and compensation process.

• Understanding of Chubb's middle market P&C Lines products and appetite


• Strong technical multi line underwriting skills, preferably high level of underwriting authority and strong credibility with CI WHS Industry practice and Line of Business


• Strong leadership skills to manage a team of multiline commercial underwriters


• Strong understanding of field distribution plant (broker, regional, independent agents)


• Strong people management skills


• Advanced marketing and sales skills


• Builds Strategic Relationships


• Drives Customer Focus


• Demonstrates Agility


• Drives Execution


• Exerts Operational Decision Making


• Exhibits Skillful Communication