Digital Services Windows Desktop Engineer - TS/SCI w/Poly - Military Veterans
at General Dynamics
Responsibilities for this Position
Location: USA MD Annapolis Junction - 2711 Technology Dr (MDS016)
Full Part/Time: Full time
Job Req: RQ179927
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Suitability:
Public Trust/Other Required:
Job Family:
Systems Engineering
Job Qualifications:
Skills:
Desktop Operating Systems, Microsoft Windows, Troubleshooting
Certifications:
Comp TIA Security - CompTIA
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
Digital Services Windows Desktop Engineer
Deliver simple solutions to complex problems as a Windows Desktop Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a Windows Desktop Engineer' you will help ensure today is safe and tomorrow is smarter. Our work depends on Windows Desktop Engineer joining our team.
HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT
Advanced Technical Support:
- Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
- Diagnose and resolve complex hardware and software problems.
- Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization:
- Ensure the stability, security, and performance of Windows desktop systems.
- Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management:
- Manage and resolve high-priority incidents and problems within SLAs.
- Document resolutions and create knowledge base articles to improve future support processes.
- Conduct post-incident reviews to identify improvements.
Collaboration and Project Support:
- Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
- Assist in the design and implementation of new technologies and solutions.
- Participate in planning and execution of system upgrades and migrations.
User Support and Training:
- Provide guidance and training to Tier 1 and Tier 2 support staff.
- Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting:
- Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
- Generate reports on system performance, incident resolution, and other metrics as required.
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 2+ years of related experience
Required Technical Skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations.
Preferred Skills:
- Strong understanding of hardware components, peripheral devices, and drivers.
- Experience with system imaging, deployment, and management tools.
- SCCM
- MDT
- Advanced troubleshooting skills and ability to diagnose complex issues.
- Excellent communication and interpersonal skills.
- Strong documentation and organizational skills.
- Experience with scripting and automation (e.g., PowerShell).
- Knowledge of ITIL framework and best practices.
- Experience with endpoint security solutions.
- Familiarity with cloud services and integration (e.g., Microsoft Azure).
Location: On Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GREENWAY
#ITPolyMD
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA MD Annapolis Junction
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI243597812
Jessup, MD
General Dynamics is a global aerospace and defense company.
Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.
General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.
Who We Are Looking For
General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization. We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.
Should I Apply?
At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!
What Happens After I Apply?
Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page. In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
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