Third Party Billing Specialist | Metropolitan State University of Denver - Military Veterans

Department Student Accounts & Bus Services Position Summary & Job Duties The Third Party Billing Specialist will:  Determine solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a studentâ™s education by paying all or portion of tuition and fee charges. Position is required to accurately manage the population of sponsored students, generate and invoice third-party sponsors, track and apply payments, authorize refunds and resolve issues for all of the third-party sponsors and students each semester.  Responsible for billing and collecting of over $1 million each fall, spring, and summer semesters. Required to manipulate complex sponsor billing software to meet diverse and ever-changing needs of the sponsors and students. Position must be able to reconcile different studentâ™s accounts by using Banner A/R and manages the receivable for the Sponsor students. Position makes necessary decisions and adjustments to waive services charges or collection fees. Responsible for keeping records of invoices, payments, receipts, and other important documents.  Position must work with the Financial Aid Office to make sure sponsor students are in compliance with federal regulations for refunds. Position is required to research and provide appropriate documentation for the financial aid advisor for review.  This position has the authority to remove registration holds for sponsored students when sponsors have not paid their portion of the tuition and fees to allow registration for new semester. Monitors the payment status of the student, and when necessary, works with the student to identify other payment options.  Position must decide when it is appropriate to advance financial aid or third party payment, which paid student tuition and fees, reverting the debt back to the college until the sponsor pays. Determine the correct amount of the refund and request the credit be released to the student. The position is responsible for reviewing all credit balances on student accounts and determining if a refund is appropriate.  Position is responsible for creating and editing forms to address and accommodate current office policy and procedures for the sponsor program. Must write and update the policy and procedures manual for the sponsorship program. Cross trains and serves as backup support to other third party and sponsor billing positions.  Customer Service and Office Operations  Position must understand and interpret various rules and regulations, including University rules and policies, state statues, federal laws, and Department of Education regulations. Provide support for the Office of the Bursar by answering phones and assisting walk-in customers with any questions they may have regarding their student account.  Position must be familiar with all processes concerning the Office of the Bursar, including answering account balance questions, College Opportunity Fund (COF), 1098T, Tuition and fees Appeal, Intuitional Correction, drop dates & deadlines, payment deadlines and due dates, and payment options on both current and past due accounts, including those in collections.  Answer studentsâ™ inquiries and help to resolve complaints or problems with studentsâ™ accounts.  Position is responsible for managing Bursarâ™s office phone system, including one-day return phone call for the departmentâ™s voicemails.  Position is responsible for managing the Bursarâ™s office email account, including one-day response for all inquiries.  Other Duties as Assigned Required Qualifications: Bachelor's degree in accounting, business administration, or closely related field OR 3 or more years of relevant experience  Competency in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)  Preferred Qualifications: 1 year of experience in a higher education setting  1 year experience in Banner Accounts Receivable and student account collection   Knowledge of compliance issues as they relate to student accounts  Salary for Announcement The salary range for this position is $41,200 - $51,500. The salary of the finalist selected for this role will be set based upon a variety of factors, including but not limited to, internal equity, experience, training, and qualifications. MSU Denver offers excellent benefits that include medical, dental, retirement, tuition benefit, RTD pass, and more. Work Hours/Type Monday - Friday, 8am - 5pm, Hybrid schedule (on-campus and remote) available for this position Availability to work 7:30am - 6:30pm during peak times Instructions to Apply All applications must be submitted through the university's online application system, MSU Denver Careers (myworkdayjobs.com) For full consideration, please submit the following documents: Resume Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position Official transcripts will be required of the candidate selected for hire. Internal applicants must apply through their MSU Denver Workday Home page, searching 'Jobs Hub'. Our Benefits   MSU Denver's employee benefits, including health, dental and vision plans, and a generous retirement program. All professional staff receive 24 days per year each of vacation and sick time and paid parental leave for up to 6 weeks. IND208 Closing Date Open Until Filled Posting Representative Amy Hamik Posting Representative Email hamika@msudenver.edu Benefits MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link: Employee Benefits Offerings The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at   totalrewards@msudenver.edu . Diversity Statement Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.