System Engineer III - Wireless Operations - Military Veterans
at Spectrum
This posting has been extended beyond the initial anticipated closing date.
JOB SCOPE
The Wireless Core Engineer is responsible for monitoring and supporting the service delivery of nationwide WIFI networks while applying a customer-centric approach to troubleshooting and resolving service-impacting issues in a high-performance environment. The Engineer will collaborate with internal and external organizations including Wireless Ops, NOC, Net Ops, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers.
DUTIES AND RESPONSIBILITIES
- Focus on customer’s wireless service experience and improving network performance.
- Vigorously pursue high standards of wireless network performance and availability.
- Triage service impacts, determine root cause, and resolve impairments with urgency.
- Collaborate with cross-functional teams and third parties to proactively identify and resolve system, network, and customer impacts.
- Provide Tier2/Tier3 troubleshooting supporting a wireless service.
- Proficient in operating system environments, including Linux, Cisco IOS/NX-OS, UCS, Juniper JunOS, Ruckus VsZ, Brocade Fabric-OS, VMWare ESX-I, vSphere, Nokia SR-OS, Kubernetes (e.g., managing containerized applications with Docker and Kubernetes).
- Provide timely incident assessments and root cause analysis (RCA) summaries.
- Create detailed documentation and contribute to the development of processes and procedures that improve service performance and team effectiveness.
- Contribute to network problem reports to develop insights into service performance.
- Perform service impact analyses and validate the success of maintenance activities.
- Proactively identify automation opportunities to improve support and network performance.
- Participate in and contribute to cross-functional knowledge transfer across engineers and between other vertical departments to advance skills and expertise and foster collaboration.
- Create detailed documentation and contribute to the development of processes and procedures.
- Perform other, collateral duties as requested by management.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's degree in Telecommunications/ Computer Science, Wireless Communications, or related field and/or equivalent work experience
- Minimum five (5) years of engineering experience
- Minimum four (4) years of Network Operations work experience
- Minimum four (4) years of Wireless systems work experience.
- Minimum four (4) years of System Administration work experience
- Must be able work the following shift: Monday thru Friday from 9:00AM - 6:00PM
ADDITIONAL JOB QUALIFICATIONS
- Advanced working knowledge in operating system environments, including Linux, Cisco IOS/NX-OS, UCS, Juniper JunOS, Ruckus VsZ, Brocade Fabric-OS, VMWare ESX-I, vSphere, Nokia SR-OS, Kubernetes (e.g., managing containerized applications with Docker and Kubernetes).
- Demonstrable experience troubleshooting wireless network and infrastructure system impacts, with a keen ability to quickly assess and resolve wireless service impairments.
- Advanced knowledge of IP routing, routing protocols such as BGP, IS-IS, and OSPF, as well as enabling and troubleshooting protocols and platforms such as DHCP, DNS, and Wireless core network requirements.
- In-depth experience with AAA applications including RADIUS, RADSEC, TACACS+ and Diameter.
- Working knowledge of Splunk, Netscout (nG1, nBA, nSA, Ngenius Pulse), Wireshark, DataDog, and additional network monitoring, packet analysis, and analytics tools.
- Knowledge and use of development/automation tools, application frameworks, and testing tools such as Python, Shell, BASH, Ansible (e.g., automating deployment, configuration, and management tasks), YAML, XML.
- Experience with large wireless networks and MSO/Wireless Operator topologies.
- Advanced working knowledge of Data Networking Architectures, Models and Protocols (OSI 7-Layer Model, TCP/IP, Optical Networking, UDP, including specific expertise aligned with Wireless core network requirements.
- Advanced working knowledge with the following systems Nokia AAA, Nokia 7750, Cisco UCS, Ruckus vSZ/SCG, Brocade ICX, Juniper SRX, Cisco WLC, Cisco Prime, Cisco Nexus/ASR
- Advanced knowledge of industry specifications and standards (some examples are RFC, IEEE, ANSI, Fiber, DOCSIS, HFC plant, etc.).
PREFERRED QUALIFICATIONS
- Network Certifications: CCNA, CCNP, JNCIA, JNCIS, CWNA
- Linux Certifications: Linux+, LPIC, RHCA, or RHCE
- Certified Kubernetes Administrator (CKA)
- VCP-DCV or comparable VMware certification
- AWS Certified Solutions Architect – Associate or comparable cloud-based certification.
- Docker Certified Associate (DCA)
#LI-MA
ISY350-NTO 2024-36759 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-08-19 11:00 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $78,900.00 to $139,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Greenwood Village, CO
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At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.