Data Development Specialist - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): 

Under limited supervision, support funding growth development through data analysis, systems training, reporting, data hygiene and implementation of gift processing procedures. Coordinate with volunteers who perform data entry to support development team.  Utilize systems to support fundraising leadership and field fundraisers. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Identify needed adjustments and/or linking requests to support accuracy of revenue and fundraiser credit per the guidelines. Provide data and reports to assist leadership in operational reviews, monitoring activity and performance, and other initiatives as directed.

Coordinate gift processing to include cross-functional collaboration to ensure accurate execution of check processing and bundling procedures are followed and understood.

Coordinate data hygiene updates to ensure quality data by creating new accounts, requesting account merges, and making other needed updates. Support portfolio updates as defined by leadership by transferring accounts/contacts to the appropriate relationship manager, inactivating and adding new accounts, and ensuring portfolios are reflected for each role. Monitor upcoming and past due solicitations and gifts and share information to ensure data is updated appropriately.

Assist with onboarding of new fundraisers and serve as a systems trainer for new hires and volunteers. Provide ongoing user training and education on new functionality and/or changes in the system.

May serve as the liaison to key national contacts for data systems, gift processing and research as needed. Support tracking large budgeted monthly gifts, as reflected in the revenue budget to support forecasting.

Support volunteers who perform data entry and data-related projects for development team.

Scope: Considerable knowledge of job. Complete acquaintance with and understanding of general and detailed aspects of the job. Contact with individuals representing other departments and/or representing outside organizations.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: High School or equivalent required.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Management Experience: N/A

A current, valid driver's license with good driving record is required.

Skills & Abilities: Good interpersonal, verbal, and written communication skills. Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on a team.

Travel: Is travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):  

CRM software, Salesforce, SharePoint, Microsoft office a must

Must be able to analyze data

Proficient in Excel

Must be a self starter and be able to work autonomously

Managing multiple constituents

Ability to work in a teamwork environment.

Must be a quick learner

Must be organized and be able to multi task

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•            Medical, Dental Vision plans

•            Health Spending Accounts & Flexible Spending Accounts

•            PTO + Holidays

•            401K with 5% match

•            Paid Family Leave

•            Employee Assistance

•            Disability and Insurance: Short + Long Term

•            Service Awards and recognition]]>