Room Service Server - Military Veterans

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Room Service:

• Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required


• Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements


• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen


• Delivers Room Service Orders to guestroom in a timely manner


• Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner


• Obtains proper charge authorization or payment for orders delivered


• Completes all necessary paperwork accurately and legibly


• Picks up soiled Room Service trays and carts from guestrooms and corridors as needed


• Cleans and maintains Room Service area and equipment


• Delivers amenities to guestrooms

• Inventories guest room Refreshment Pantries to determine consumption by guest


• Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account


• Replenishes Refreshment Pantry items consumed


• Inspect Refreshment Pantry contents and maintains freshness of product


• Cleans and maintains refreshment pantry appearance to established standards


• Removes consumed amenity items and/or Room Service trays from guest rooms


• Completes DND/No Service, inventory and in-house guest list paperwork and reports


• Communicates discrepancies regarding Refreshment Pantry usage to Captain


• Restocks and rotates Refreshment Pantry attendant cart supplies

• Retrieves orders for processing of guest valet from guest rooms according to hotel policy


• Verifies accuracy and completeness of information on valet ticket received from guest


• Completes necessary log entries to record receipt of guest valet order


• Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner


• Organizes cleaned and processed guest valet orders for return to guest


• Inspects and verifies completeness of valet order being returned to guest


• Returns completed valet orders to guest room according to established hotel procedure


• Completes required log entry to document return of guest valet order to room


• Files valet reports appropriately for documentation and review as necessary

• Completes required set up / preparation, at beginning of shift


• Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor


• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business


• Performs delivery, placement and any required set up of amenities and/or equipment requested by guest


• Completes assigned closing duties at end of shift


• Other duties as assigned

• Promotes and applies teamwork skills at all times


• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance


• Is polite, friendly, and helpful to guests, management and fellow employees


• Executes emergency procedures in accordance with hotel standards


• Complies with required safety regulations and procedures


• Attends appropriate hotel meetings and training sessions


• Maintains cleanliness and excellent condition of equipment and work area


• Complies with hotel standards, policies and rules


• Recycles whenever possible


• Remains current with hotel information and changes


• Complies with hotel uniform and grooming standards

• High School diploma or equivalent


• One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation


• Thorough knowledge of quality food service techniques and standards


• Exceptional guest service attitude and abilities


• Ability to lift and carry food service trays weighting 35+ pounds


• Ability to work flexible schedule to include weekends and holidays