Technical Communicator (Hatfield, PA, US, 19440) - Military Veterans
at Komatsu
You want to be a part of something big. You’re looking to grow your career while creating products that help society grow and customers thrive. You seek a workplace that fosters a split of innovation and independence, allowing you to pursue new ideas and take the actions needed to reach the company’s goals as well as your own.
You’re looking for somewhere you can be proud to work. We’re looking for you.
If you have experience maintaining and repairing construction equipment, cranes, diesel engines, on-highway trucks and buses, marine and industrial heavy equipment, we would like to talk to you about opportunities with Komatsu and the allied OEM products we represent.
What Komatsu Offers
Industry competitive wages
Comprehensive benefits package
Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
Employee recognition, career development opportunities, and excellent job security
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview
Komatsu is a leading manufacturer of construction, mining, forestry, and industrial heavy equipment and operates eleven Company Owned Dealerships in the Eastern United States. We currently have exciting opportunities in our East Region (NY, NJ, PA, MD, and DE) for a Technical Communicator Prior heavy equipment technician experience is a must for this role.
This position is required to support our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability, and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 7000 machines and 120 technicians, and is vital for support of technician development, product support and company growth.
The department manages high volumes of calls per month to provide support for technicians. Training/developing is the focus to reduce high frequency TC calls. This position provides customer training in the territory.
This position may be hired in Baltimore, MD, Hatfield, PA, Harrisburg, PA, or South Plainfield, NJ.
Key Job Responsibilities
- Develop and deliver technical training to all technicians, staff and customers
- Assist in developing learning paths for apprentices and entry level technicians
- Support technicians in field with TC and complex diagnostics issues
- Submit TSI’s and TSR’s as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution.
- Work closely with OEM Technical Representatives on complex failures
- Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis.
- Assist Director in making sure training requirements for manufacturer are met
- Assist in warranty administration with technical information and merit of claims
- Assist all departments with training recommendations as needed
- Help drive the Komatsu safety culture
Qualifications/Requirements
- High school diploma or general education degree (GED) required
- Associate Degree in Diesel Technology or equivalent preferred
- 10 + years related experience and/or training; or equivalent combination of education and experience
- Komatsu or competitive OEM technical experience
- Understands the importance of safety
- Ability to effectively present and teach information and training to customers, clients, and employees
- Strong communication skills
- Computer Skills including Microsoft Office
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Hatfield, PA
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.