AVP, Application Operations and Availability - Military Veterans
at CVS Health
CVS Health
To apply for this position please CLICK HERE
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is recruiting for an AVP, Application Operations and Availability. The AVP is a member of the CVS Technical Executive Leadership Team within the Office of the DDAT CDTO, and as such, fulfills the company purpose of helping people on their path to better health by driving technical execution and performance. Under the supervision of the Chief Digital and Technology Officer, the Technical Operations AVP will maintain a complementary balance between production support and proactive availability, performance, and resiliency management.
You will make an impact by:
- Monitoring the health and performance of systems and applications, including setting up alerts to notify of any issues or anomalies.
- Responding to incidents related to availability, performance, and resiliency promptly and effectively, diagnosing root causes, and implementing corrective actions to minimize downtime and impact on users. This position must work with other Enterprise teams to drive the necessary results.
- Diagnosing and troubleshooting issues with systems, applications, and related infrastructure to identify root causes and implement solutions.
- Supporting and/or performing routine maintenance tasks such as applying patches, updates, and upgrades to ensure systems and applications are up to date and secure.
- Maintaining comprehensive documentation including procedures, configurations, and troubleshooting guides to facilitate efficient support and knowledge transfer within the team.
- Collaborating with development teams to address recurring issues, deploy fixes, and implement improvements to prevent future incidents.
- Proactively identifying opportunities to optimize the performance and efficiency of systems and applications to meet service level agreements (SLAs) and improve user experience and implementing changes - such as such as tuning configurations, optimizing code, or upgrading hardware - to improve the performance and efficiency of systems and applications, ensuring optimal resource utilization.
- Monitoring resource usage and forecasting future capacity requirements based on growth trends and usage patterns and implementing scalability measures to accommodate increased demand while maintaining performance and availability.
- Managing changes to production environments, including reviewing and approving change requests, coordinating deployments, and conducting post-implementation reviews.
- Collaborating with security teams to ensure that systems and applications meet security standards and compliance requirements, addressing any vulnerabilities or risks that could impact availability, performance, or resiliency.
- Providing technical support and assistance to product and business groups acting as proxies to end-users experiencing issues with systems and applications, and escalating complex issues as needed.
- Continuously evaluating and improving processes, tools, and technologies related to availability, performance, and resiliency to enhance system reliability, efficiency, resilience over time and to enhance the efficiency and effectiveness of production support activities.
Required Qualifications
- 10+ years overall in Technology leadership position, including P&L, POA and Site leadership.
- 8+ years leading Technical Operations, including Datacenter operations, Disaster Recovery, Network Operations and Multi-Cloud/Hybrid installations.
- 5+ years leading Reliability Engineering, Performance Engineering, Systems Engineering or related disciplines.
- 5+ years in leading Systems Engineering, including related disciplines in Systems Architecture and Systems Design.
Preferred Qualifications
- Prior experience in leading Information Security teams.
- MBA and financial management, budgeting and capital planning experience.
- Prior experience in ITIL framework.
- AWS, Azure, GCP and Oracle cloud experience.
Education
Bachelor's Degree
Pay Range
The typical pay range for this role is:
$185,400.00 - $376,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Woonsocket, RI
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.