Medical Office Associate (4961) - Jacksonville | Southern Illinois University - School of Medicine - Military Veterans

This position: 1) Maintains patient clinical and billing information over the telephone and as patients present to clinic; 2) Ensures patient data is accurate and up to date; 3) Collects patient payments and provides initial assistance with billing and insurance problems; 4) Answers and routes incoming phone calls, answers patient questions, and addresses complaints; and 5) Utilizing the electronic health record system, scan and/or index insurance cards and patient information via the patient link process.