Customer Service Rep's w/Logistics Background Needed - Military Veterans
at Act One
AppleOne is proud to present:
Fast paced Global Logistics Transportation company is looking to hire (10) Logistics Customer Service Rep's to support various divisions of the company in 90745, 90221 and 90023
**MUST HAVE previous experience in one of the following industries: Logistics, Ports, Freight Forwarder, Transportation, Supply Chain Logistics, Trucking, LTL, FTL, FCL, LCL, Harbor Drayage, Warehousing & Distribution, 2PL, 3PL, 4PL, 5PL, Air Freight Forwarding, Ocean Freight Forwarding, and/or Freight Transport **
**ONCE HIRED, COMPANY WILL TRAIN**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Enter new orders, schedule shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers •Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction, as well as manning the receiving window and entering bills into the system
- Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt
- Inputs bookings when called in from the customer
- Interacts with various departments and locations to ensure that special instructions with respect to a particular account are known and followed •Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future
- Investigates cubing discrepancies and determines who is correct
- Forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Corporate Customer Service for review and ultimate resolution
- Follows up on pay in advance shipments
- Interacts with other offices with respect to customer requests, bill problems and OS&D
- Coordinates pickups with appropriate carrier
EDUCATION AND EXPERIENCE
- High school diploma or general education degree (GED)
- 6 months+ logistics experience is required
- Natural ability to multi-task, prioritize duties, and organize
- Able to process high volume transactions in a fast-paced environment via Phone and Email.
- Must work well in a team environment.
For immediate consideration please forward in Microsoft Word document and call the AppleOne Bunker Hill Downtown Los Angeles office and ask for Azuri Ross.
***The hourly pay is commensurate with the experience required for the job***
#2258
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Experienced (Non-Manager)
Los Angeles, CA
The ActOne Group is a global leader in the human resources industry that specializes in partnering with firms looking to optimize human resource talent management. For nearly 50 years, we have found success by focusing our energy on three distinct business categories: Workforce Solutions, Staffing Solutions and Business Solutions. Today, The ActOne Group has over 13,000 clients and 2,500 employees located throughout the United States, Canada, Puerto Rico, India, Brazil, South Korea, Germany, Denmark and the United Kingdom. We are a privately-held California corporation that bears the distinction of being the largest zero-debt, woman- and minority-owned workforce management company in the United States. WORKFORCE SOLUTIONS AgileOne combines best-of-breed talent acquisition technology with an experienced managed services team to create a valuable workforce technology solution. We help organizations streamline processes, from the automation of requisitions and time-card management, to supplier relationship support, accurate invoice processing and real-time, customized reporting. STAFFING SOLUTIONS We are one of the Staffing Firms in the U.S. and provide services under these brands: - AppleOne Employment Services - AllSTEM - All's Well Health Care Services - ActOne Executive Search BUSINESS SERVICES - A-Check America - AppleOne Payroll & Tax Filing - CTA Travel - full service travel agency - ActOne Government - ATIMS - AllCare