National Field Support Specialist - Military Veterans
at Spectrum
Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a National Field Support Specialist within Spectrum’s Field Operations business unit may be right for you.
At Spectrum, we keep more than 31 million customers across 41 states connected. As a National Field Support Specialist, you’ll use a range of computer programs and tools, and work with Spectrum’s Field Technicians to resolve telephone, cable, and Internet issues for customers.
BE PART OF THE CONNECTION
National Field Support Specialist are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers’ homes—you’ll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.
WHAT OUR NATIONAL FIELD SUPPORT SPECIALIST ENJOY MOST
- The ability to build social skills through interpersonal interactions both inside and outside of the department
- Opportunity for networking and personal career growth
- Receiving real-time in office assistance and instruction with continuous expansion and knowledge base
- Ability to thrive in a face-paced environment
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High School Diploma or equivalent
Technical skills: MS Office and computer savvy
Skills: Communication, dependability, multi-tasking, and customer service
Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
Schedule: Ability to work a variety of schedules in office - including nights, weekends, and holidays
Preferred Qualifications
- College Coursework or equivalent experience in technical background
- 2+ years of telecommunications, call center, or high-speed data, video, or voice experience
SPECTRUM CONNECTS YOU TO MORE
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
Competitive Pay: Generous starting pay
Total Rewards: See all the ways we invest in you—at work and in life
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TSU020 2024-35857 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Town And Country, MO
At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.