Amenity Coordinator - Military Veterans

Job Summary
L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic Red Rock country of Sedona, AZ.

The Amenity Coordinator facilitates the guest room amenities and VIP special requests. This position maintains the inventory of guest amenities, ensures mini bars are restocked and assists with ordering. The position is full-time, inclues weekends. Shifts are 9am - 5pm.
Responsibilities
QUALIFICATIONS:

• High School diploma or equivalent required.
• Must be at least 19 yrs old to handle, stock alcohol.
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Position requires walking, bending and carrying items up to 20 lbs throughout their shift.

RESPONSIBILITIES:

• Approach all encounters with guests and Associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greets and completes established check-in procedures for arriving guests on a daily basis using both manual and computerized methods in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to finalize guest transactions.
• Regularly calculates and/or posts monies receipts guest accounts and other forms of credit using accurate proper cash handling methods and established procedures in order to present the customer with timely and precise charges upon check-out and maintain accurate guest files as needed.
• Courteously answers inquiries and accepts appointments both in person and by telephone by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion and discounts) to sell products and services.
• Maintains good customer relations by using guest names throughout interactions keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
• Report any and all deficiencies to the appropriate manager.
• Complete special projects as assigned by Spa or Attraction Director.
• Before leaving section collect all trash and take to/dispose in outside trash dumpsters per hotel/facility property procedures.
• Practice safe work habits to ensure safety to guests fellow Associates and self.
• Handle all guest requests in a friendly efficient and courteous manner.
• Handle items for "Lost and Found" according to the hotel/facility property standards.
• At the end of the shift turn in all keys and assignment sheets to the Spa/Attraction front Office.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
• Ensure lobby and guest refreshment areas are clean and well stocked. Inform the management team when additional supplies are needed.
• Provides assistance to other Associates and departments to contribute to the best overall performance of the department and the hotel/facility property
• Perform any other duties as requested by management.

Property Details Our Resort
L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona's famed Red Rock country, L'Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort's location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a "resort within a resort" experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don't have to go far to experience what's recognized as "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler at the resort's on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L'Apothecary Spa.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan