Digital Delivery Operations Manager - Military Veterans
at Whataburger
Welcome to Whataburger Careers!
Responsibilities:
- Cultivate and maintain strong relationships with third-party delivery providers to ensure alignment with brand standards and objectives.
- Oversee day-to-day delivery operations, including order processing, dispatching, and delivery tracking, to ensure timely and accurate delivery of orders.
- Provide training and support to restaurant staff and delivery partners on delivery procedures, customer service standards, and technology tools to ensure operational excellence.
- Monitor and enforce quality standards for delivery services, including food presentation, packaging, and delivery times, to uphold brand integrity and customer satisfaction.
- Leverage technology solutions, such as delivery management software and tracking tools, to streamline operations and enhance visibility into delivery operations.
- Develop contingency plans and protocols to address delivery issues, such as delays, order errors, and customer complaints. Implement corrective actions in a timely manner.
- Ensure compliance with local regulations, food safety standards, and delivery regulations for third-party delivery operations.
- Analyze delivery performance metrics, such as delivery times, completion rates, and customer feedback, to identify areas for improvement and implement corrective actions.
- Optimize delivery costs and expenses through efficient route planning, vendor negotiations, and cost-saving initiatives, while maintaining service quality.
- Assumes additional responsibilities as assigned.
Education:
- Bachelor’s degree or any equivalent combination of educational and work experience required
- Master’s degree preferred
Experience:
- 3+ years’ experience supervising others at various organizational levels, preferably digital experience and operations support teams
- 3+ years’ managing multiple third-party delivery (3PD) vendors
- Experience building marketing technology platform (online ordering preferred) and performance-based marketing
- 1+ years’ experience as project or program manager
Knowledge, SKILLS, AND ABILITIES:
- Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)
- Proficiency in Workday (as applicable)
- Ability to communicate, influence, and negotiate decisions while motivating assigned staff
- Ability to work in a team environment
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
San Antonio, TX
At Whataburger, we serve bold flavors and original recipes made to order, just like you like it! Our devotion to extraordinary hospitality and forging meaningful connections within our communities has led fans to Whataburger since Harmon Dobson served our first customer in 1950. Headquartered in San Antonio, Texas, we’ve stayed true to our roots while building sales of more than $3 billion annually across our 14-state footprint and nearly 1,000 locations (and growing!).
At Whataburger, it’s our people who define us. We take pride in our work, fostering an environment where we support and uplift each other and view serving our customers as a privilege. This dedication led us to be honored as a 2022 Top Workplaces Culture Excellence awardee. We invite you to become a part of our family, where we are determined to instill values and equip you with skills that will serve you well, regardless of where your path takes you. Join us, and let's embark on a journey that honors your service and propels you towards a fulfilling future.