Clinic Access Coach (Project Policy Anl 3) Patient Contact Center | University of California Davis Health System - Military Veterans

Clinic Access Coach (Project Policy Anl 3) Patient Contact Center Department Description The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have. Job Summary Final Filing Date 07/13/2023 Salary Range $2,272.03 - $4,310.34 Salary Frequency Biweekly Appointment Type Career Number of Positions 2 Percentage of Time 100% Shift Hour 8 hours Location Patient Contact Center City Rancho Cordova Union Representation No Benefits Eligible Yes We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. THIS IS NOT AN H1- B OPPORTUNITY Responsibilities The Clinic Access Coach (CAC) functions as a resource to facilitate patient access and scheduling best practices for ambulatory clinics and the Patient Contact Center. The Clinic Access Coach is a subject matter expert in central scheduling and referral workflows in EMR. They align clinics and the PCC to Ambulatory Access Standards and analyze provider templates and scheduling workflows to maximize patient access for assigned clinics. The Clinic Access Coach liaisons between the PCC and assigned clinics to create a direct conduit for physicians and clinic leadership to engage in process improvement and/or problem resolution. The CAC will coordinate clinic change requests, assist with template utilization and decision tree optimization, provide analytics on access data, and assist with report creation for Practice Managers and Clinic Medical Directors. Required Qualifications Experience with Epic Electronic Medical Record (EMR), including template maintenance and scheduling functionalities. Minimum two (2) years of health care related experience. Bachelor's degree or equivalent combination of training and experience. Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Excellent organizational skills and capacity to manage many interrelated tasks. Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals to secure and/or provide information to clarify situations, and resolve problems Experience using analytical, research, and other techniques. Analyzes complex situations or problems and contributes to their resolution. Skills to analyze complex information or problems in an objective manner and derives logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others, and to resolve conflicts Ability to think proactively and function independently Proven ability to compose reports, correspondence and summaries in a comprehensive organized format Results-oriented and conscientious attitude Excellent written and oral communication skills Must be a team player, proactive, professional, creative, innovative and inquisitive with an interest in mastering new skills Emotional stability is needed to deal with stressful situations Can articulate and support the UCDH mission, vision, and values as well as departmental goals Understands the importance of maintaining confidentiality of hospital and patient information at all times Advanced skills in Microsoft Office suite (Word, Excel, Power Point). Applicants are encouraged to upload license and certification if required of the position. Preferred Qualifications Academic institution or large integrated health system experience. Special Requirements Must possess strong oral and written communication skills with the ability to communicate effectively with supervisor, coworkers, and staff throughout UCDHS. Work to establish good rapport and professional working relationship with all departmental personnel. Readily assists co-workers. Maintains appropriate interdepartmental communication. This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment. The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral. Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Final Filing Date 07/13/2023 Salary Range $2,272.03 - $4,310.34 Salary Frequency Biweekly Appointment Type Career Number of Positions 2 Percentage of Time 100% Shift Hour 8 hours Location Patient Contact Center City Rancho Cordova Union Representation No Benefits Eligible Yes To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=55073&PostingSeq=1 The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-585476c72969714fad42f322ddd21f64