Patient Services Representative 3 Lead (MOSC 3 Lead) Patient Contact | University of California Davis Health System - Military Veterans

Patient Services Representative 3 Lead (MOSC 3 Lead) Patient Contact Department Description The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have. This position will be for the radiology unit within the PCC. Job Summary Final Filing Date 07/09/2023 Salary Range $28.34 - $35.23 Salary Frequency Hourly Appointment Type Career Number of Positions 1 Percentage of Time 100% Shift Hour 8 hours Location Patient Contact Center City Rancho Cordova Union Representation Yes Benefits Eligible Yes We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant. THIS IS NOT AN H1- B OPPORTUNITY Responsibilities The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide lead responsibilities for the department/clinical team for which it is assigned. This position must serve as a lead for a small group of Patient Services Representative 2 and/or Patient Services Representative 1 employees. This position may also perform front office duties consistent with that of Patient Services Representative 2, per operational needs. Required Qualifications Experience in practices and protocols related to medical office procedures, including but not limited to medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc. Leadership skills that reflect the ability to serve as the coordinator of a specified unit of workers. Must be able to represent assigned unit serving as subject matter expert and resource person for the staff. Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame. Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines. Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients. Knowledge of ICD-9/10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies. Problem-solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution. Decision-making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached. Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in-person and on the telephone; and to effectively respond to individuals who may be angry or upset. PC proficiency in computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information). Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions. Preferred Requirements Radiology experience. Special Requirements Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice. This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment. The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral. Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Final Filing Date 07/09/2023 Salary Range $28.34 - $35.23 Salary Frequency Hourly Appointment Type Career Number of Positions 1 Percentage of Time 100% Shift Hour 8 hours Location Patient Contact Center City Rancho Cordova Union Representation Yes Benefits Eligible Yes To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=54844&PostingSeq=1 The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2c877fe3c19b044f829002e6f85e0fdd