Senior Client Associate Officer - Military Veterans
at Flagstar
Job Description Summary:
The Senior Client Associate Officer provides personalized banking services to financial institution customers.
Job Description:
Greets clients and potential clients to maintain goodwill and gain additional business.
Opens new accounts, performs maintenance and servicing to existing accounts.
Ensures completeness of loan documentation on new account set-up (Personal Lines of Credit, Reserve LOC); may assist with other loan product documentation. Responds to client inquiries and requests regarding accounts.
Coordinates and assists back-office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
Oversees accuracy of inputted data with regard to various systems and the written documentation.
Provides ongoing relationship servicing with current clients to maintain goodwill, including responding to client inquiries and requests regarding accounts.
Completes Private Client Group operational tasks including invoice payment, private client group daily and monthly reports, monthly audits, etc.
Monitors general ledger, wire transfers and documentation requirements to ensure accuracy and prevent fraud. Assists in processing wire transfers.
Promotes and cross-sells other products and services as appropriate to client requirements.
Job Requirements:
High school diploma or general education degree (GED)
Minimum of 3 years of related banking experience
Banking in a commercial bank environment
Financial products, services, compliance (KYC-AML)
Strong interpersonal and communication skills
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New York, NY
On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion.
Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve.
Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.