PSSR Manager (Laurel, DE, US, 19956) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
What Komatsu Offers
- Industry competitive compensation package including commission plan
- Day 1 comprehensive benefits package and generous 401K plan
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Paid vacation, sick, floating holiday, and holiday
- Employee recognition, career development opportunities, and excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview
This position is a liaison between PSSR’s, Customers and the General Management Team. The position is responsible for the profitability, retention, development and growth of PSSR’s within Komatsu East. This position will focus on business volume, growth and customer satisfaction overseeing and supporting all Komatsu East PSSR’s. This position will also be responsible for improving the Company’s product support market share in the assigned territory and will work directly with senior leadership to identify areas of focus in their regions.
Key Job Responsibilities
- Work with PSSRs to provide support with new and existing customers.
- Promote all Komatsu corporate and local initiatives. Understand where to find and interpret Komatsu Parts Programs and works closely with area DPSM to implement them.
- Work directly with GM of Product Support across multiple regions to provide feedback and guidance on PSSR performance.
- Work closely with Senior Leadership to understand programs, incentives and goals for Komatsu East and implement these with the PSSR work group.
- Provide input on annual goal setting for PSSR work group.
- Review parts and service trends across Komatsu East and holds PSSRs accountable for growth in their respective region.
- Identify market opportunities within PSSR regions for Komatsu/Allied Products and 3rd party equipment. Work to implement ways to support these opportunities based on demographic.
- Coach PSSRs to stay on task, with in-person quarterly meetings and monthly TEAMS meetings.
- Work with PSSRs to review customer lists and target growth potential in region, identifying areas of focus/improvement/accountability.
- Attend customer meetings with PSSRs to support potential sales, rebuild opportunities, K-Care offerings, and assist with disputes as needed.
- Travel to each region monthly, spending time with each PSSR and GM of Product Support to address victories/fires.
- Attend Training, Trade Shows, Customer Events, JoiFul Meetings, etc.
Qualifications/Requirements
- Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
- Strong commitment to safety in all aspects of position and with each internal and external customers and employees.
- At least 10 years of experience in the equipment or related industry with direct product support and sales experience preferred.
- Excellent time management and problem solving skills to independently handle diverse business needs of varied importance, including the proper treatment of confidential information.
- Effective interpersonal communication skills and ability to procure cooperation of team members.
- Prior management/leadership experience a plus.
- Up to 75% travel.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Laurel, DE
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.