Customer Service Representative (Hybrid Schedule) - Military Veterans
at Kelly
Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season. Sound intriguing? Read on to learn more and apply!
Pay: $23-$26/hr
Hours: 8:30am-5pm, M-F (OT required peak season)
Location: Berkeley, CA 94710 (hybrid)
Position Type: Temporary/Seasonal, through Nov/Dec
Start Date: 6/17
Responsibilities
Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
Maintain precise and accurate handling of tickets and customer data
Working independently and within a collaborative team environment to identify product or service issues
Stay informed about all product and policy changes relevant to product support
Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
Processing customer orders through Zendesk and sending out orders using Shopify
Qualifications
Associate degree or 1-2 years of customer service experience, required
Proficiency with MS Office
Experience with eCommerce and Ticketing platforms
Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
Ability to maintain a call/email ticket que to performance standards
Ability to work remotely with stable internet connection and a quiet workspace to receive calls
Independent with strong decision-making skills and ability to multitask
Excellent written and verbal communication skills with an emphasis on customer service
Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
Receptive to feedback with a growth mindset
Enthusiastic about holiday consumer products and sharing that excitement with customers
Why you should apply:
Immediate consideration
Hybrid schedule
Collaborative environment
You will be creating joy with every client interaction you have
You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis
Apply now for immediate consideration!
#p1 #cb
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
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Berkeley, CA
Why Kelly - Since 2011 we have placed over 16,000 Veterans
Need More?
Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience. The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition. Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility. Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers. Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.
Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.
Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States. Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards. In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel. These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.
Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.
A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.