Product Support Sales Representative (PSSR) (Hatfield, PA, US, 19440) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
What Komatsu Offers
- Industry competitive compensation package including commission plan
- Day 1 comprehensive benefits package and generous 401K plan
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Paid vacation, sick, floating holiday, and holiday
- Employee recognition, career development opportunities, and excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview
Responsible for the coverage, retention, development and growth of business volume and customer satisfaction of a specific group of customers within an assigned territory. Product Support Sales Representative (PSSR) employees are to be guided in their duties, responsibilities and actions by company policy and will apply sound business judgment at all times.
Key Job Responsibilities
- PSSR responsibilities include, but are not limited to:
- Develop and maintain profitable, long-term business relationships and parts and service sales in assigned territory.
- Obtain accurate and adequate credit information on all accounts and assist in collection of past due accounts receivable.
- Achieve market goals and objectives on all products.
- Ensure sales paperwork is processed.
- Clearly communicate manufacturer’s warranty on all sales and/or rentals.
- Submit parts and service contract proposals as deemed appropriate.
- Furnish timely and accurate customer business activity, sales lead progress and market intelligence information to the Customer Relationship Management (CRM), or other data base, or location as may be applicable.
- Cooperate with other staff and share leads with other PSSRs in the Company.
- Participate in customer meetings.
- Assist in promotional activities benefiting the Company.
- Actively follow a program of education in salesmanship, products of the Company, and technical and other matters relating to the performance of their selling duties; participate in such training activities as may be scheduled.
- Report to management any significant information which might affect the Company; and assist in such manner as is, from time-to-time, required by management.
- Prepare and present New Machine Delivery Books to customers within 10 days of each machine sale.
Qualifications/Requirements
- Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
- Strong commitment to safety in all aspects of position and with each internal and external customers and employees.
- At least 10 years of experience in the equipment or related industry with direct product support and sales experience preferred.
- Excellent time management and problem solving skills to independently handle diverse business needs of varied importance, including the proper treatment of confidential information.
- Effective interpersonal communication skills and ability to procure cooperation of team members.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Hatfield, PA
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.