User Support Specialist - Military Veterans
at Amentum
User Support Specialist - one (1) in U.S. Attorney's Office, 901 St. Louis Street, Suite 500, Springfield, Missouri
- Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.
- Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
- Assists users with various IT related troubles.
- Assists in the configuration, installation, and maintain USAO hardware and software.
- Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administering user accounts.
- Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
- Actively using trouble tickets to follow issues.
- Tracking IT equipment.
- Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues.
- Training district users.
- Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
- Must be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
- Excellent oral and written communications skills required. Pleasant telephone manner important. Undergraduate degree valued.
- Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Prior experience in automated litigation support preferred.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Labor Law Posters
EEO including Disability/Protected Veterans
Jefferson City, MO
Amentum brings industry-best expertise, processes, and technology to ensure the availability and reliability of our Government and commercial clients’ vital facilities and equipment. We apply our culture of excellence to operate, maintain, and manage your global assets and complex supply chains to meet modern challenges at home and abroad. You get the confidence that comes from a partner with on a century-long heritage of unrelenting dedication to our clients’ missions across the DoD, civilian agencies, and the IC.
We are looking for skilled Veterans interested in continuing your career in aviation, global logistics, IT and Network support, and also unmanned systems.
We currently have positions open nationwide and globally to include: Kuwait, Iraq, and other overseas locations!
Amentum’s skilled workforce lives with outcomes rather than just works on them. Our employees hold the most sought-after certifications in the industry, including Program Management Professional (PMP), IT/Cyber, ITIL, and Professional Scrum Master (PSM). Our teams who maintain and modify vehicles, aircraft, and weapons systems work within disciplined environments certified to AS9001D, ISO 9001:2015, AS9110B, and AS9100C standards.
Whether it’s managing facilities supporting the IC’s classified missions, operating UAVs that protect our soldiers, or maintaining military equipment at remote bases abroad, Amentum has the experience, passion, and commitment to meet your critical needs.
What happens after I apply?
First, you will want to ensure your RecruitMilitary profile is up to date, and you also have the most up to date resume to provide. Once you apply for the role you will be re-directed to complete your employment application on Amentum's career site. Once you complete that application a recruiter will review your skills and qualifications and reach out to you about the role as appropriate.